CRM & CX Strategist

Nando's; Selangor; On-site; MYR 70,000 - 100,000; Full time

Job summary

A popular restaurant chain is seeking a Customer Relationship Manager to lead their CRM and customer experience strategy in Malaysia. The role focuses on strengthening customer loyalty, enhancing digital journeys, and driving growth through data and insights. Candidates should have at least a degree in Marketing or related fields, along with 5-8 years of experience in a customer-centric role. Strong CRM expertise, analytical skills, and project management capabilities are essential. Apply now to make an impact on customer experiences!

Qualifications

• Minimum of 5 to 8 years of experience in a customer-centric role.
• Strong expertise in loyalty programs and lifecycle marketing.
• Comfortable working with dashboards and customer data.

Responsibilities

• Lead and develop a high-performing customer support team.
• Establish CX standards across all digital touchpoints.
• Partner with Operations to improve customer journey outcomes.

Skills

CRM systems expertise

Customer journey mapping

Analytical skills

Communication skills

Education

Degree in Marketing, Advertising, Business or equivalent

Tools

Analytics platforms

Job description

A popular restaurant chain is seeking a Customer Relationship Manager to lead their CRM and customer experience strategy in Malaysia. The role focuses on strengthening customer loyalty, enhancing digital journeys, and driving growth through data and insights. Candidates should have at least a degree in Marketing or related fields, along with 5-8 years of experience in a customer-centric role. Strong CRM expertise, analytical skills, and project management capabilities are essential. Apply now to make an impact on customer experiences!