Crew/Supervisor, Fast Food (marrybrown)

A'Famosa Group; Alor Gajah; On-site; MYR 150,000 - 200,000; Full time

Job summary

A well-known company in food service is seeking a Supervisor / Assistant Manager in Alor Gajah to lead daily operations of their outlet. Responsibilities include supervising staff, managing inventory, and ensuring high food quality and customer satisfaction. Ideal candidates should have strong leadership skills, experience in the food service industry, and the ability to handle customer complaints effectively. Join a dynamic team to achieve operational targets and maintain high service standards.

Qualifications

• Experience in a supervisory role within the food service industry is preferred.
• Strong interpersonal and communication skills.
• Ability to manage a team effectively.

Responsibilities

• Supervise daily outlet operations for efficiency.
• Train and motivate team members for customer satisfaction.
• Monitor food quality and adherence to standards.
• Handle customer inquiries and complaints professionally.
• Manage inventory and stock levels effectively.

Skills

Team leadership

Customer service

Inventory management

Hygiene standards

Cash handling

Job description

Supervisor / Assistant Manager

The Supervisor / Assistant Manager oversees the daily operations of the Marrybrown outlet to ensure smooth service, high product quality, and excellent customer satisfaction. This role includes supervising staff, managing inventory, maintaining hygiene standards, and supporting the outlet manager in achieving sales and operational targets.

Key Responsibilities

• Supervise and coordinate daily outlet operations to ensure smooth workflow.
• Lead, train, and motivate team members to deliver excellent customer service.
• Monitor food preparation, presentation, and quality according to Marrybrown standards.
• Handle customer inquiries, feedback, and complaints professionally and promptly.
• Ensure proper cash handling, daily sales reporting, and compliance with company policies.
• Manage inventory, stock levels, and ordering of supplies to avoid shortages or wastage.
• Maintain outlet cleanliness, hygiene, and safety standards in compliance with health regulations.
• Prepare staff schedules and ensure adequate manpower during peak hours.
• Support the Outlet Manager in achieving sales targets and controlling operational costs.
• Conduct briefings before shifts to communicate promotions, targets, or SOP updates.
• Uphold company image through consistent adherence to service, grooming, and operational standards.