Credit Controller

DSV Global Transport and Logistics; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Malaysia is seeking a Credit Control Specialist to monitor accounts receivable and enhance collection processes. The ideal candidate will have a degree in Accounting or Business with at least 3 years of experience in credit control. Responsibilities include negotiating payment terms, managing delinquent accounts, and improving processes. Strong understanding of AR is essential for success in this role, as well as experience in the forwarding industry preferred.

Qualifications

• 3 years or more in Credit Control or Accounts Receivable.
• Strong understanding of AR and credit processes.
• Experience in the forwarding industry preferred.

Responsibilities

• Monitor and report AR ageing and overdue trends.
• Review delinquent accounts and initiate collections.
• Coordinate customer account discrepancies resolution.

Skills

Credit Control

Accounts Receivable Management

Risk Assessment

Negotiation Skills

Education

Degree/Diploma in Accounting/Business

Job description

DSV Global Transport and Logistics – Petaling

Monitor and report AR ageing, overdue trends and collection performance (e.g. DSO, overdue %).

Review status of delinquent accounts, analyses risk factors and performance related to the delinquent accounts. Initiate collection action by contacting each account prior to the invoice due date.

Work closely with sales and operations personnel in negotiating credit extension and payment terms for high business volumes customers.

Escalate high-risk or long-outstanding accounts to management with clear recovery or mitigation plans.

Identify root causes of billing disputes and collaborate with operations, billing, and customer service teams to resolve issues promptly.

Assist in process improvements, system enhancements and automation initiatives within AR and credit control.

Prepare correspondence on delinquent accounts requiring special handling.

Handle internal and external customer inquiries concerning account status. Initiate communications to external customers and internal personnel to resolve customer account discrepancies.

Coordinate and supervise the placement and collection process of customer accounts, ensuring timely and close follow up with attorneys.

Ensure customer accounts are reconciled and maintain orderliness

Liaise with Shared Service Centre on cash allocation, cheque processing and refund etc.

Maintain and ensure accuracy of Bill-To Parties and data.

Experience and Education

Degree/Diploma in Accounting/Business or equivalent

3 years or above Credit Control/ Accounts receivable experience

Strong understanding of AR and credit processes, including reconciliation, collection, and legal handling

Forwarding industry knowledge preferred

Experience working in a shared services or matrix reporting environment is an advantage.