Credit Card Dispute Resolution Specialist

Prosple; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading bank in Asia is seeking a candidate to manage credit card disputes efficiently. The role involves handling disputes raised by customers and merchants, resolving issues with affiliate banks, and maintaining accurate records. The ideal candidate should possess a Bachelor's degree, have 1-2 years of relevant experience, and demonstrate strong communication skills in English. This position offers a chance to contribute significantly in a dynamic banking environment.

Qualifications

• 1 to 2 years of working experience in card dispute resolution preferred; fresh graduates considered.
• Strong understanding of card scheme rules and dispute resolution processes.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Handle credit card disputes raised by customers and merchants.
• Follow up with customers, merchants for required documentation.
• Resolve disputes with affiliate banks in a timely manner.
• Manage cases referred by Financial Markets Ombudsman Service.
• Handle inquiries regarding dispute matters.
• Perform reconciliation and maintain accurate ledger entries.
• Complete ad-hoc tasks assigned by the Team Leader.

Skills

Card dispute resolution

English communication

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

A leading bank in Asia is seeking a candidate to manage credit card disputes efficiently. The role involves handling disputes raised by customers and merchants, resolving issues with affiliate banks, and maintaining accurate records. The ideal candidate should possess a Bachelor's degree, have 1-2 years of relevant experience, and demonstrate strong communication skills in English. This position offers a chance to contribute significantly in a dynamic banking environment.