Country Manager Malaysia

Lovisa Pty Ltd; Kuala Lumpur; On-site; MYR 200,000 - 250,000; Full time

Job summary

A renowned fashion jewellery retailer is seeking a Country Manager to lead and drive business growth across the region. This role involves inspiring high-performing teams and managing 43 stores while ensuring exceptional customer experiences. The ideal candidate has over five years of management experience in retail and a passion for fashion. Additional perks include relocation opportunities, a bonus scheme, and a generous employee discount on products. Join the team and take your career to the next level.

Benefits

Relocation Opportunities

Attractive Bonus Scheme

Supportive Team Environment

Quarterly Global Conferences

Generous Employee Discount

Structured Personal Development Plans

Additional Leave for birthdays

Freedom to bring your style to work

Qualifications

• At least five years of management experience in retail or customer-focused industries.
• Proven ability to manage multiple sites in a fast-paced environment.
• Strong understanding of customer experience commitment.
• Flexibility and readiness to travel as required.

Responsibilities

• Conduct impactful store visits and evaluate performance.
• Align the team with action plans through communication sessions.
• Recruit and develop high-performing teams focused on customer satisfaction.
• Implement best practices for shrinkage reduction.
• Manage regional standards and ensure growth targets are achieved.

Skills

Multi-site management experience within fashion retail

Ability to thrive in a dynamic, high-volume environment

Strong people management and performance development skills

Exceptional planning, organisational, and communication abilities

Commercial awareness

Genuine passion for fashion and retail

Job description

Join Lovisa – A Global Leader in Fashion Jewellery!

Founded in April 2010, Lovisa has rapidly grown to become one of the world’s leading fast-fashion jewellery retailers, with over 1000 stores across 50 markets. As a publicly listed company on the ASX, we’re on an exciting journey of global expansion, and we’re looking for passionate leaders to join us on this adventure.

At Lovisa, creativity, individuality, and self-expression are at the heart of what we do. We encourage our team to bring their unique style to work, making every day an opportunity to showcase your passion for fashion.

Why You\'ll Love Lovisa

• Global Growth: Be part of a high-growth international retailer with ambitious expansion plans.
• Cultural Diversity: Join a team that celebrates diversity and embraces the unique knowledge and experiences that each team member brings.
• Freedom & Creativity: Enjoy the freedom to express your style and creativity in the workplace.

Your Opportunity: Country Manager

As Country Manager, you will play a pivotal role in driving business growth and delivering exceptional customer experiences across the region. Leading 43 stores with 6 Regional Managers as your direct reports, you will inspire high-performing teams and help shape the future of Lovisa.

Key Responsibilities

• Inspiring Leadership: Conduct impactful store visits, evaluate performance, motivate Regional Managers, and set clear objectives.
• Clear Communication: Keep the team aligned with action plans, and one-on-one coaching sessions.
• Building Strong Teams: Recruit, develop, and nurture high-performing teams focused on growth and customer satisfaction.
• Loss Prevention: Lead security excellence by implementing Lovisa’s best practices for shrinkage reduction.
• Regional Oversight: Lead and manage all Regional Managers within the region, ensuring Lovisa’s high standards are upheld and growth targets are achieved across all stores.

What You’ll Bring to Lovisa

We’re looking for an inspiring leader who’s as passionate about fashion and customer service as we are. To thrive in this role, you’ll need:

• At least five years of management experience in retail or customer/sales-focused industries.
• Proven ability to manage multiple sites in a fast-paced, high-volume environment.
• A strong understanding of Customer Experience and a commitment to continual improvement.
• Flexibility and a readiness to travel interstate and internationally as required

Skills for Success

• Multi-site management experience within fashion retail.
• Ability to thrive in a dynamic, high-volume environment.
• Strong people management and performance development skills.
• Exceptional planning, organisational, and communication abilities.
• Commercial awareness and a proven track record of achieving results.
• A genuine passion for fashion, retail, and delivering exceptional customer service.

The Lovisa Benefits

At Lovisa, we believe in rewarding our team members with fantastic benefits:

• Relocation Opportunities – locally and internationally
• Attractive Bonus Scheme
• A Supportive Team Environment that embodies our 10+1 culture commitments
• Quarterly Global Conferences to inspire and connect
• Generous Employee Discount of 50% on all Lovisa products
• Structured Personal Development Plans with regular progress reviews
• Additional Leave to celebrate your birthday
• The freedom to bring your style to work and express yourself

The Future at Lovisa

With continued global expansion, there’s never been a more exciting time to join Lovisa. We are a team of passionate, dedicated, and driven individuals who excel in a fast-paced, dynamic environment. From trend-spotting to delivering exceptional customer service, we live by our core belief: “It’s about the customer, always.”

Are you ready to take your career to the next level? Apply Now and join us on our exciting journey.