Country Lead Malaysia

inDrive; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading ride-hailing company is seeking a Country Lead in Kuala Lumpur, Malaysia. This hands-on leadership role requires a strong background in operations and marketplace dynamics. The ideal candidate will guide national strategy, manage cross-functional teams, and oversee market expansion efforts. Responsibilities include developing operational standards, driving partnerships, and ensuring regulatory compliance. The position offers a hybrid work mode and various benefits, including health insurance and professional training opportunities.

Benefits

Health insurance and life insurance

Hybrid work mode and flexible schedule

Access to counseling services

Diverse internal training programs

Partially or fully paid training courses

All necessary work equipment

Qualifications

• 5 years of experience in operations or marketplace leadership roles.
• Strong track record in leading cross-functional teams.
• Experience in ride-hailing or platform-based businesses is required.
• Demonstrated ability to resolve complex problems.

Responsibilities

• Develop and implement operational standards and best practices.
• Facilitate collaboration between country and regional teams.
• Lead automation and workflow optimization initiatives.
• Oversee operational escalations and ensure resolution.
• Monitor supply-demand balance and key driver metrics.
• Guide strategic partnerships and negotiations.
• Lead country-level risk mitigation strategies.

Skills

Operations management

Cross-functional leadership

Problem-solving

Market analysis

Negotiation

User behavior understanding

Fluent in Malay and English

Job description

Department: Market Operations & Supply

Location: Malaysia

Description

The Country Lead – Malaysia is a hands‑on leadership role responsible for guiding national strategy and execution through deep understanding of ride‑hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country‑level planning, goal setting, and decision‑making, resolves complex, high‑stakes challenges through structured problem‑solving and cross‑functional alignment, and drives operational and process excellence.

Key Responsibilities

• Develop and implement operational standards and best practices in alignment with global strategy
• Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing
• Lead automation and workflow optimization initiatives to scale operations efficiently
• Oversee high level operational escalations and ensure resolution with continuous improvement mindset
• Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations
• Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies
• Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals
• Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance
• Coordinate cross functional efforts for timely and compliant market entry
• Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience
• Gather market insights to shape product development and localization
• Oversee implementation and rollout of new features and tools across markets
• Monitor product adoption and performance, ensuring alignment with local user needs
• Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth
• Align partnership initiatives with country expansion strategies and monitor performance
• Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance
• Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly
• Ensure local GR efforts are in sync with overall company policies Quality Customer Support
• Monitor service quality standards and technical support performance across the country
• Facilitate best practice sharing, escalations, and continuous service improvement
• Lead coordination of customer incident management and support tool implementation

Skills, Knowledge and Expertise

• 5 years of experience in operations, general management, or marketplace leadership roles.
• Strong track record in leading cross functional teams and managing in high growth environments.
• Experience in ride hailing, e commerce, or other platform based businesses is required.
• Demonstrated ability to resolve complex problems and drive scalable solutions.
• Deep understanding of local market dynamics, user behavior, and regulatory environments.
• Strong communication, negotiation, and stakeholder management skills.
• Fluent in Malay Bahasa and English

Conditions & Benefits

• Health insurance and life insurance included
• Hybrid work mode and flexile schedule
• Access to professional counseling services including psychological, financial, and legal support
• Diverse internal training programs
• Partially or fully payed additional training courses
• All necessary work equipment

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