Control Tower Ops Lead – 4PL Logistics

Monroe Consulting Group; Malaysia; On-site; MYR 70,000 - 90,000; Full time

Job summary

A recruitment company in Malaysia is seeking an Assistant Operations Manager to lead the operations team in a regional Control Tower. The successful candidate will ensure compliance, manage customer relationships, and drive performance in Freight Forwarding. This role requires at least 5 years of experience in a similar environment, strong leadership skills, and a commitment to operational excellence. Competitive salary and opportunities for professional growth are provided.

Qualifications

• Minimum of 5 years' experience in Freight Forwarding (Air, Ocean).
• Proven track record in a similar role, including team leadership.
• Strong IT skills and working knowledge of Microsoft Office.

Responsibilities

• Lead a team of Operations Coordinators in a Control Tower environment.
• Ensure compliance with established work standards (SOPs and Work Instructions).
• Act as escalation point for unresolved operational problems.

Skills

Freight Forwarding

Customer Service

Team Leadership

IT Skills

Tools

Microsoft Office

Excel

PPT

Word

Visio

Job description

A recruitment company in Malaysia is seeking an Assistant Operations Manager to lead the operations team in a regional Control Tower. The successful candidate will ensure compliance, manage customer relationships, and drive performance in Freight Forwarding. This role requires at least 5 years of experience in a similar environment, strong leadership skills, and a commitment to operational excellence. Competitive salary and opportunities for professional growth are provided.