Contract Performance Manager

Baker Hughes; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading energy and technology firm is seeking a Contract Performance Manager to oversee maintenance plans and ensure customer satisfaction. This role involves managing contractual agreements and financial accountability while coordinating between stakeholders. The ideal candidate will have a Bachelor's degree, significant experience in a similar role, and excellent communication skills. Flexible working hours are part of the benefits offered, alongside private medical care and life insurance.

Benefits

Contemporary work-life balance policies

Comprehensive private medical care

Life insurance

Disability programs

Qualifications

• Significant experience in a Contract Performance Manager role or similar.
• Experience with rotating machinery is preferable.

Responsibilities

• Manage yearly maintenance plans and ensure customer satisfaction.
• Coordinate communication across stakeholders as contract representative.
• Own end-to-end process and financial accountability for agreements.

Skills

Communication skills

Problem-solving skills

Customer focus

Team player

Adaptability to dynamic requirements

Education

Bachelor's degree or equivalent experience

PMP/IPMA certification

Job description

Are you a Contract Manager and motivated to deliver results?

Do you enjoy improving performance?

Join our Industrial Energy Technology Team

Our Industrial and Energy Technology (IET) operates across 120 countries and serves the entire energy value-chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation team work to improve the quality of our Engineering processes.

Partner with the best

We are seeking a skilled Contract Performance Manager (CPM) to join our team. Responsibilities include managing yearly maintenance plans, financial and commercial parameters, and ensuring top-notch customer satisfaction.

As a Contract Performance Manager, you will be responsible for:

• Acting as primary Baker Hughes contract representative, coordinating communication across stakeholders.
• Managing CSA(Contractual Service Agreement) / LTSA (Long-term Service Agreement) and transactional projects in West and East Malaysia, owning the end-to-end process, financial accountability.
• Ensuring timely issue resolution, keeps customer informed, and negotiates changes.
• Ensuring adherence to contract specifications and financial/technical metrics.
• Supporting Sales and ITO (Inquiry to Order) in negotiations and contract administration with minimal supervision.

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's or equivalent experience and significant experience in a CPM role or similar role.
• Have an PMP/ IPMA certificationwould be preferred.
• Must have good communication and problem-solving skills.
• Be adaptable to dynamic contract requirements and cultural differences.
• Have rotating machinery experience.
• Be customer focused and a team player.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits