Content Risk Auditor – English language (E-Commerce platform)

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global tech company is seeking a Content Risk Auditor in Kuala Lumpur, Malaysia. This role involves conducting risk audits to maintain safety and compliance across their e-commerce platform, focusing on product safety, regulatory standards, and vendor performance. The ideal candidate will possess strong auditing skills, exceptional attention to detail, and prefer proficiency in Mandarin. This position is essential in supporting the company in mitigating legal and platform-related risks, contributing significantly to global e-commerce issues.

Qualifications

• Minimum 6 months of experience in content review or auditing.
• Demonstrated ability to apply complex policies consistently.
• High proficiency in digital tools for tracking and reporting.

Responsibilities

• Perform comprehensive risk audits across the e-commerce platform.
• Identify prohibited goods and intellectual property rights violations.
• Ensure compliance with product safety and regulatory standards.

Skills

Attention to detail

Analytical skills

Auditing skills

Digital productivity tools

Mandarin language proficiency

Education

High School Diploma

College/University degree

Job description

Summary

• As a Content Risk Auditor, you will be essential in maintaining the safety, compliance, and integrity of our global cross‑border e‑commerce platform.
• Dedication to regulatory adherence and meticulous attention to detail are key, as you use your auditing skills to continuously mitigate legal and platform‑related risks.
• Projects in this role will position you as a specialist decision‑maker on critical global e‑commerce issues, including product safety, intellectual property rights (IPR), and international regulatory compliance.
• Your work will touch upon: Cross‑Border Trade Compliance, Product Safety and Regulatory Standards, Intellectual Property Rights (IPR) Protection, Internal Quality Controls, Vendor Performance Management, and Global Sanctions Policy Enforcement.

Qualification & Experience

• Minimum 6 months of professional work experience in content review E‑Commerce operations, auditing, compliance, or a quality control role or equivalent.
• High School Diploma or equivalent (College/University degree preferred).
• Mandarin language proficiency is highly preferred (Added Advantage).
• Demonstrated ability to understand and apply complex policies and guidelines consistently.
• High proficiency in using common digital productivity tools and systems for tracking and reporting.
• Exceptional attention to detail and strong analytical skills.

Job Description

Audit & Review Content: Perform comprehensive risk audits of product listings across the e‑commerce platform, specifically focusing on content related to:

• Prohibited & Controlled Goods: Identifying and flagging items restricted by law or platform policy.
• Intellectual Property Rights (IPR): Detecting potential infringements such as trademark and copyright violations.
• Product Safety: Ensuring listings adhere to mandatory safety standards.
• Compliance and Regulatory Content: Verifying that all product claims, descriptions, and certifications meet relevant international and local regulations.
• Conduct Quality Control (QC) Inspections: Systematically execute random sampling inspections across various high‑priority auditing scenarios to ensure accuracy and compliance across our audit vendors.
• Daily Audit Sampling: Conduct random sampling inspections of the daily audits performed by other vendors to assess their output quality.
• Vendor QC Sampling: Execute random sampling inspections during quality control audits performed by other vendors to validate their process integrity.
• Priority Audits: Perform random sampling inspections on time‑sensitive, high‑risk audit streams, particularly those concerning sanctions and customer complaints.
• Decision Making: Make well‑balanced decisions on listing policy violations and help resolve inquiries according to defined policies and procedures. Review of sensitive content sometimes involving graphic or disturbing subject matter.
• Documentation and Feedback: Document audit findings clearly, identify trends and patterns in non‑compliance, and provide structured feedback to improve risk policies and vendor performance.
• Continuous Improvement: Identify potential inefficiencies in audit workflows and suggest scalable solutions to improve the overall speed and quality of the risk management process.