Content Moderator Team Lead - Penang

Teleperformance USA; George Town; On-site; USD 45,000 - 55,000; Full time

Job summary

A leading company in customer experience management seeks a dynamic team leader to guide a high-performing team in implementing strategic projects. This role involves mentorship, analytics, and cross-functional collaboration, ensuring an excellent user experience while managing complex projects. Candidates should possess strong leadership skills and a passion for enhancing team capabilities in a fast-paced environment.

Qualifications

• Minimum 2 years of prior relevant people management experience.
• Significant experience in a complex fast-paced environment.
• Strategic thinker with strong analytical and creative problem-solving skills.

Responsibilities

• Lead a high-performing team through transitions to enhance problem-solving and analytical capabilities.
• Establish team goals and work on strategies for execution and measurement.
• Deliver projects involving quantitative analysis and develop global solutions.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor Degree

Job description

null

Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Minimum requirements:

• Bachelor Degree preferred
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience