Content Moderator - Mandarin - Penang

Teleperformance; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated Content Moderator to ensure a safe online environment. This role involves reviewing and managing internet content, often of a sensitive nature, while adhering to community guidelines. The ideal candidate will possess strong attention to detail and the ability to handle challenging content. You'll have the opportunity to participate in wellness programs and continuous training, fostering a supportive work culture. If you're passionate about online safety and enjoy a dynamic work environment, this role is a perfect fit for you.

Benefits

Wellness Programs

Training Opportunities

Diversity and Inclusion Initiatives

Qualifications

• B2 level English proficiency required for reading, writing, and speaking.
• Experience in a KPI driven environment is essential.

Responsibilities

• Review and classify user-uploaded content per client policies.
• Maintain high-quality standards and meet performance indicators.

Skills

Attention to Detail

Ability to Handle Sensitive Content

Multi-tasking

Customer Service

Content Moderation

Education

Bachelor's Degree

Diploma or Equivalent

Tools

Microsoft Windows

Microsoft Office

Job description

Overview

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing and managing internet content, which at times will be of a sensitive, egregious, and/or graphic nature. You will be trained on how to apply the client's policies and then use these policies to uphold the established community guidelines.

Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).

Essential Requirements:

• Experience of working in a high transactional role in a KPI driven environment.
• A background in either content moderation, customer service, or any other role that involves working with daily targets.
• Ability to perform multiple tasks while paying close attention to detail.
• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.
• Availability to work rotational shifts.
• Must be able to speak, read, and write the required language to support.

Preferred Requirements:

• Deep familiarity with social media, internet laws, policy regulations, and market knowledge.
• Content Moderation experience is preferred but not essential.
• Bachelor's degree is preferred; however, it is not essential.

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

Responsibilities

• Review, classify, and/or eliminate content uploaded by users according to the parameters and policies defined by the client.
• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.
• Make timely escalations in accordance with established procedures.
• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information to guarantee information security.
• Participate in continuous training programs established by the company for optimal development in the role.
• Comply with all instructions and procedures related to the role.
• Be attentive to the communications that arrive through the different communication channels of the company.

At TP, we care deeply about the health and wellness of our employees, and we provide a dedicated Trust & Safety wellness program to promote and support whole person wellness throughout your employment journey. We have dedicated Wellness teams for each account who work to integrate wellness across the entire employee experience, and our moderation teams are strongly encouraged to actively participate in training, group sessions, planned activities, and initiatives to foster a culture of wellness.

TP is an equal opportunity employer and values diversity in our company. Therefore, we do not discriminate based on race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected status.