Content Moderator (Korean Speaker)

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology and consulting firm is seeking a Brand Safety and Platform Specialist to ensure online platform integrity and safety. This role requires proficiency in both Korean and English, with an emphasis on compliance monitoring and proactive issue resolution. Candidates should have strong analytical and communication skills, capable of working in rotational shifts to maintain a safe environment. Join us in creating a secure online experience for users.

Qualifications

• Fluent in Korean (TOPIK 5 or 6) and English for content management.
• Strong analytical skills to identify and tackle safety issues.
• Detail-oriented approach for accurate translations and assessments.

Responsibilities

• Monitor online content for compliance with brand safety standards.
• Collaborate with teams to resolve safety issues on platforms.
• Conduct investigations into safety breaches and report findings.
• Engage with users for feedback to enhance safety protocols.

Skills

Proficiency in Korean (TOPIK 5 or 6)

Proficiency in English

Analytical skills

Attention to detail

Problem-solving

Communication skills

Job description

Job Summary

Join our dynamic team as a Brand Safety and Platform Specialist where you will play a crucial role in ensuring the safety and integrity of our online platforms. With a focus on Korean and English language skills you will contribute to maintaining a secure environment for our users. This role requires rotational shifts and offers a work-from-office model providing a collaborative and engaging work environment.

Responsibilities

• Monitor and analyze online content to ensure compliance with brand safety guidelines and standards.
• Collaborate with cross-functional teams to address and resolve safety issues on the platform.
• Utilize Korean (Preferably with TOPIK 5 or 6) and English language skills to accurately translate and interpret content for safety assessments.
• Conduct thorough investigations into potential safety breaches and provide detailed reports.
• Implement proactive measures to prevent future safety incidents on the platform.
• Engage with users and stakeholders to gather feedback and improve safety protocols.
• Stay updated on industry trends and best practices in brand safety and online content management.
• Provide training and support to team members on brand safety procedures and language translation.
• Develop and maintain documentation for safety processes and guidelines.
• Assist in the development of new safety features and tools for the platform.
• Ensure timely and effective communication of safety updates and changes to relevant parties.
• Participate in rotational shifts [24/7] to provide continuous support and coverage for safety operations.
• Contribute to the overall mission of creating a safe and trustworthy online environment for users.

Qualifications

• Demonstrate proficiency in reading writing and speaking Korean (TOPIK 5 or 6) and English to effectively manage content.
• Possess strong analytical skills to assess and address safety concerns.
• Have a keen eye for detail to ensure accuracy in translations and safety assessments.
• Show adaptability to work in rotational shifts and handle dynamic work environments.
• Display a proactive approach to problem-solving and safety enhancement.
• Exhibit excellent communication skills to collaborate with diverse teams.