Content Moderator: English & Mandarin (Onsite)

Cognizant; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology and consulting firm in Kuala Lumpur seeks a Process Executive to provide dynamic support on a popular video-sharing platform. In this role, you will analyze content compliance, advocate for users, and resolve inquiries while paying attention to social values and policy adherence. Candidates should have strong communication and decision-making skills, alongside a passion for social media. This position offers opportunities for growth and development in a collaborative environment.

Qualifications

• 0-2 years of experience in related fields.
• Ability to use logic for decision making.
• Excellent verbal and written communication skills.

Responsibilities

• Understand and comply with client’s policies and guidelines.
• Review user reports regarding website content.
• Make balanced decisions and resolve inquiries.
• Investigate and resolve user support issues.
• Recognize trends in reported content.

Skills

Logic-based decision making

Excellent communication skills

Passion for corporate mission

Quick learner

Organizational skills

Attention to detail

Ability to work collaboratively

Passion for social media

Job description

A leading technology and consulting firm in Kuala Lumpur seeks a Process Executive to provide dynamic support on a popular video-sharing platform. In this role, you will analyze content compliance, advocate for users, and resolve inquiries while paying attention to social values and policy adherence. Candidates should have strong communication and decision-making skills, alongside a passion for social media. This position offers opportunities for growth and development in a collaborative environment.