Contact Centre Operations Leader

Teleperformance; Petaling Jaya; On-site; USD 14,000 - 24,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage large teams in a fast-paced environment. This role requires a strong background in operations, particularly within the BPO/ITES sector, and a passion for enhancing user experiences. You will oversee daily operations, ensuring adherence to service level agreements while fostering a culture of continuous improvement. The ideal candidate will possess exceptional people management skills, driving engagement and low attrition among team members. Join this innovative firm to make a significant impact in a rapidly evolving landscape.

Qualifications

• 8+ years in operations, preferably in BPO/ITES industry.
• 5+ years of people management experience with a focus on team development.

Responsibilities

• Manage overall performance and governance of Statements of Work.
• Provide exceptional people management and mentorship to the team.

Skills

Leadership

Operations Management

People Management

Communication Skills

Problem Solving

Cultural Awareness

Education

Bachelor’s degree

Equivalent diploma

Job description

An established industry player is seeking a dynamic leader to manage large teams in a fast-paced environment. This role requires a strong background in operations, particularly within the BPO/ITES sector, and a passion for enhancing user experiences. You will oversee daily operations, ensuring adherence to service level agreements while fostering a culture of continuous improvement. The ideal candidate will possess exceptional people management skills, driving engagement and low attrition among team members. Join this innovative firm to make a significant impact in a rapidly evolving landscape.