Contact Center Operations Manager — People & Performance

Teleperformance; Bayan Lepas; On-site; USD 14,000 - 24,000; Full time

Job summary

An established industry player is seeking a dynamic operations leader to manage large teams in a fast-paced environment. This role emphasizes exceptional people management and operational excellence, ensuring compliance with service level agreements while fostering a positive work culture. The ideal candidate will have extensive experience in the BPO/ITES sector and a passion for enhancing user experiences. Join a forward-thinking organization where your leadership can make a significant impact on both team performance and client satisfaction. If you thrive in dynamic settings and are eager to drive positive change, this opportunity is perfect for you.

Qualifications

• 8+ years in operations, preferably in BPO/ITES industry.
• 5+ years of experience managing diverse teams.

Responsibilities

• Manage performance and governance of Statements of Work.
• Drive continuous improvement and productivity gains.

Skills

Leadership

Operations Management

People Management

Communication Skills

Empathy

Education

Bachelor's degree

Job description

An established industry player is seeking a dynamic operations leader to manage large teams in a fast-paced environment. This role emphasizes exceptional people management and operational excellence, ensuring compliance with service level agreements while fostering a positive work culture. The ideal candidate will have extensive experience in the BPO/ITES sector and a passion for enhancing user experiences. Join a forward-thinking organization where your leadership can make a significant impact on both team performance and client satisfaction. If you thrive in dynamic settings and are eager to drive positive change, this opportunity is perfect for you.