Concierge Manager (Pre-Opening) — Guest Experience Lead

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading global hospitality company seeks a Concierge Manager for its Shah Alam location. In this role, you will supervise the Concierge Team, set departmental goals, and ensure exceptional guest experiences. You should have a degree in Hotel Management and experience in front-office operations. The ideal candidate will excel in communication and team leadership. Join us at Hilton to deliver remarkable hospitality experiences worldwide while enhancing sales revenues.

Qualifications

• Proven supervisory experience in front office operations.
• Strong leadership qualities and ability to manage a team.
• Passion for delivering exceptional guest service.

Responsibilities

• Supervise daily operations of the Concierge Team.
• Set departmental objectives and work schedules.
• Maintain good communication with hotel areas.
• Monitor guest satisfaction and implement improvements.

Skills

Supervisory experience in hotel

Strong commercial awareness

Interpersonal skills

Communication skills

Sales capabilities

Education

Degree or diploma in Hotel Management or equivalent

Job description

A leading global hospitality company seeks a Concierge Manager for its Shah Alam location. In this role, you will supervise the Concierge Team, set departmental goals, and ensure exceptional guest experiences. You should have a degree in Hotel Management and experience in front-office operations. The ideal candidate will excel in communication and team leadership. Join us at Hilton to deliver remarkable hospitality experiences worldwide while enhancing sales revenues.