Commvault Backup & DR Engineer - Tech Support (L1/L2)

Oxydata Software; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A Malaysian IT company is seeking a Commvault Technical Support Engineer to provide expert support for data management solutions. Responsibilities include troubleshooting Commvault backup issues, monitoring backup operations, and maintaining documentation. The ideal candidate should have a Bachelor's degree in Computer Science or IT, 3-5 years of experience in customer support, and strong communication skills in English and either Chinese or Japanese. Join a collaborative team focused on cutting-edge technologies.

Benefits

Opportunity to work with cutting-edge technologies

Career development in enterprise support

Collaborative technical team environment

Qualifications

• 3-5 years of experience in technical or customer support, preferably in enterprise data backup and recovery environments.
• Solid hands-on expertise with Commvault software.
• Strong troubleshooting skills in Windows Server, Linux, VMware/Hyper-V technologies.

Responsibilities

• Troubleshoot and resolve customer issues for Commvault backup and recovery products.
• Manage and monitor backup operations and disaster recovery plans.
• Document technical procedures and support case notes.

Skills

Troubleshooting

Customer support

Communication in English and Chinese or Japanese

Technical expertise in Commvault

Networking fundamentals

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Commvault software

Veritas

Veeam

NetBackup

Avamar

Job description

A Malaysian IT company is seeking a Commvault Technical Support Engineer to provide expert support for data management solutions. Responsibilities include troubleshooting Commvault backup issues, monitoring backup operations, and maintaining documentation. The ideal candidate should have a Bachelor's degree in Computer Science or IT, 3-5 years of experience in customer support, and strong communication skills in English and either Chinese or Japanese. Join a collaborative team focused on cutting-edge technologies.