Community & Engagement Manager

Cloudtech International Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading tech company located in Kuala Lumpur is seeking a Community & Engagement Manager to manage its online brand presence and community experience. This role involves moderating platforms, engaging users, and onboarding new community members. The ideal candidate should have strong communication skills and experience in social media management. This position offers a dynamic work environment where adaptability and initiative are key.

Qualifications

• Strong written communication and interpersonal skills are essential.
• Experience in managing online communities or social media accounts is required.
• Must be comfortable with real-time engagement.
• A high sense of responsibility and good judgment is needed.

Responsibilities

• Manage and moderate community platforms such as Discord, Telegram, and WhatsApp.
• Handle daily replies and engage in conversations on social media.
• Support onboarding of new members and uphold community guidelines.
• Identify potential collaborators and community activities.

Skills

Strong written communication

Interpersonal skills

Experience in community management

Real-time engagement

Empathy and good judgment

Familiarity with Web3

Job description

Cloudtech International Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Role Summary

The Community & Engagement Manager owns the brand's daily online presence and community experience. This role focuses on replies, conversations, scouting, and community growth.

You will be the frontline voice of the brand — engaging with users, discovering new conversations, and guiding people into our community channels.

Key Responsibilities

Community Management

• Manage and moderate community platforms (Discord, Telegram, WhatsApp)
• Onboard new members and support community discussions
• Enforce community guidelines and maintain a positive environment
• Support campaigns, events, and community activities

Replies & Engagement

• Handle daily replies, comments, and DMs across social platforms
• Actively engage in relevant conversations and threads
• Represent the brand voice consistently and professionally
• Monitor and scout relevant posts, creators, founders, and communities
• Proactively invite and guide users into community groups
• Identify potential collaborators and active community members
• Surface content ideas based on real community conversations

Requirements

• Strong written communication and interpersonal skills
• Experienced in managing online communities or social media accounts
• Comfortable with fast-paced, real-time engagement
• High sense of responsibility, empathy, and good judgment
• Familiarity with Web3, startup, or creator communities is a plus

This roles require ownership, initiative, and adaptability in a fast-moving startup environment.