Collections Specialist

ALLNEX; Petaling Jaya; On-site; MYR 36,000 - 48,000; Full time

Job summary

A global coatings company is looking for a competent Collections Specialist in Petaling Jaya. The role involves contacting customers to collect outstanding payments, collaborating with various departments, and maintaining customer relationships. Candidates should have strong communication and negotiation skills along with 1 year of relevant professional experience and proficiency in MS Office and advanced Excel. Join a diverse team to make an impact in a significant sector.

Benefits

International working experience

Career growth opportunities

Innovative company culture

Qualifications

• 1 year professional experience in relevant field.
• Fluent in written and spoken English; Mandarin is an advantage.
• High sense of responsibility and ability to work independently.

Responsibilities

• Follow up on inquiries and requests, keeping customers updated.
• Perform reconciliations of customer accounts.
• Maintain customer contact information in ERP systems.
• Report on collection activity and status.
• Suggest process improvements within Collections processes.

Skills

Communication skills

Negotiation skills

Problem solving

Analytical skills

Planning management

Interpersonal skills

Education

Bachelor Degree in Accounting or Finance

Tools

MS Office

Excel Advanced

ERP systems

Job description

Collections Specialist

Location: Petaling Jaya, Selangor, MY

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched‑up, ugly and unusable without a coating. Or an e‑bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer‑lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

Are you interested to be a competent Collections Specialist to contact clients and collect outstanding payments? As a Collections Specialist, you will be responsible for contacting customers to collect money on open receivables, collaborating and liaising with Credit, Sales, Customer Service and other departments to address customer issues and to support team's targets. In this role, you will struck a balance between maintaining trustful relationships, and ensuring timely payments.

If you have excellent communication and negotiation skills, as well as an ability to work independently, we would like you to join us and make an impact together!

Responsibilities

• Follow up on inquiries, requests or complaints, keeping customers updated about progress.
• Perform reconciliations of customer accounts.
• Maintain back‑up function for other team members.
• Maintain customer contact information and activity notes in ERP systems.
• Report on collection activity and status.
• Update account status records and collection efforts.
• Suggest process improvements within Collections processes.
• Support all relevant audit requests.
• Escalate issues to Collections Process/Team Lead or Customer to Cash supervisor if necessary.

Required skills and experience

• 1 year professional working experience in relevant field.
• Proficiency with MS Office and Excel Advanced.
• Experience with ERP systems are added advantage.
• Fluency in written and spoken English is a must; Mandarin speaking is an added advantage.
• High sense of responsibility.
• Good communication and interpersonal skills.
• Ability in time and planning management.
• Strong problem solving and analytical skills.
• Act as a team player and able to work independently.

Qualifications

• Bachelor Degree in Accounting or Finance or relevant field.

We offer

We are proud to offer an international working experience with a tight‑knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.
Find out how you can make an impact!
Check out our careers page for available opportunities. We look forward to hearing from you.