Collection Team Leader-English-KL

Teleperformance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Kuala Lumpur is seeking candidates fluent in Malay for a customer service role. Applicants should have at least a Diploma and 1 year of experience in Telesales or Collections. This position emphasizes consistent performance and collaboration to achieve customer satisfaction. Flexibility and stress management skills are essential. Experience in a contact centre is preferable.

Qualifications

• Fluent in Malay language in written and oral.
• Candidates who can speak and write in English will have an added advantage.
• Acquired at least Diploma or equivalent / SPM with at least 1 year of experience in Telesales/Collections.

Responsibilities

• Consistent performance is key to business sustainability.
• Collaboration between internal and external parties to provide excellent customer service.
• Ability to manage personal stress and emotions.

Skills

Fluent in Malay language

English language skills

Customer interaction experience

Team leader experience

Banking experience

Education

Diploma or equivalent / SPM

Job description

Qualifications

• Fluent in Malay language in written and oral.
• Candidates who are able to speak and write in English will have an added advantage.
• Acquired at least Diploma or equivalent / SPM with at least 1 year of experience in Telesales/Collections.
• Candidate with Team Leader experience will be an added advantage.
• Candidate who have Banking experience will be an added advantage.
• Experience in any position that requires interacting with customers, experienced in contact centre environment will be an added advantage.

Responsibilities

• Consistent performance is key to business sustainability.
• We combine digital tools for productivity and encourage employees career trajectory through learning and coaching for better outcomes.
• Collaboration between internal and external parties to provide excellent customer service and achieve customer satisfaction.
• Ability to manage personal stress and emotions.
• Flexibility to accommodate last-minute changes.