Collection Supervisor

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading consulting firm in Kuala Selangor is seeking a Collections Manager. This role involves managing delinquent accounts, improving Collections processes, and mentoring a team to enhance productivity. Candidates should have at least 5 years of experience in Collections with a minimum of 3 years in supervision. Strong communication and analytical skills are essential, alongside familiarity with Debt Manager and other financial tools. This position offers opportunities to innovate in the Collections domain.

Qualifications

• Minimum 5 years experience in Collections, 3 years in supervisory role.
• Well versed in bank products and processes.
• Ability to suggest innovative ways for managing collections.
• Experience with Debt Manager system is a plus.
• Proficiency in SQL, VBA Macro, and Microsoft applications.

Responsibilities

• Manage active delinquent portfolio effectively.
• Monitor delinquency rates and improve resolution strategies.
• Review and improve Collections processes.
• Provide management with inputs on delinquency trends.
• Run daily Collections function.
• Ensure documentation compliance with requirements.
• Develop training plans and mentor new officers.
• Review team performance and provide coaching.
• Coordinate Collection’s activities with product teams.

Skills

Strong communication

Interpersonal skills

People management skills

Logical mindset

Analytical mindset

Innovative thinking

Experience with Debt Manager system

Good with SQL

Good with VBA Macro

Proficient in Microsoft applications

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

Responsibilities

• Manage the active delinquent portfolio
• Monitor and control delinquency, minimise credit losses and improve resolution rates through effective digital and call strategies
• Review and improve Collections processes to ensure overall efficiency in terms of customer contacts, early warning signals and recovery techniques
• Provide regular inputs to management on delinquency trends, early warning signals from the newly booked portfolio and flow rate velocity and recovery indicators
• Run the Collections function on a day-to-day basis (system performance, worklist assignment, call centre, reporting)
• Ensure the processes and policies are documented, updated and in compliance to statutory, regulatory and bank’s requirements
• Develop comprehensive training plan and conduct trainings for new officers
• Manage and mentor the team
• Monitor the teams’ and officers’ productivities
• Review officers’ performances; conduct appraisals and coaching to continuously improve the standard of the performances
• Review customer feedbacks and develop resolution timeframe and benchmarks
• Partner with product teams and business units to coordinate Collection’s activities across the bank
• Take on additional projects and tasks assigned by reporting manager

Qualifications

• Have at least 5-years experience in a Collections context with at least 3-years experience in a direct supervisory position
• Well versed in the bank products and processes
• Possess strong communication, good interpersonal and people management skills
• Possess a logical and analytical mindset
• Able to think outside the box and suggest innovative ways that Collections can be run
• Experienced in managing and using Debt Manager system a plus
• Good with SQL, VBA Macro and primary Microsoft applications a plus