Collection Officer

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading consulting firm in Kuala Selangor is seeking a Collection Specialist to build strong relationships with customers and ensure timely debt repayments. The successful candidate will negotiate repayment schedules and provide high-quality service to delinquent clients. Ideal applicants should have proven experience in a similar role, possess strong negotiation and problem-solving skills, and be capable of working under pressure. Join a dynamic team focused on customer satisfaction.

Qualifications

• Proven experience as a Collection Specialist or similar role.
• Able to work under stress and meet deadlines.
• Honest and detail-focused.

Responsibilities

• Build long-term relations with assigned customers.
• Negotiate and motivate customers to fulfill loan obligations.
• Provide updated information to customers about their debt.
• Establish repayment schedules based on financial situations.

Skills

Problem-solving ability

Negotiation skills

Customer-oriented

Interpersonal skills

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

• Build reliable, trusty, and long-term relations with assigned customers
• Negotiate & motivate customers to carry out their loan’s obligations
• Provide an up to date information to customers about their current debt and channels of repayment
• Follow up with customers who did not fulfill their promises to pay
• Establish repayment schedules based on customer's financial situations
• Fulfil the KPI’s established by Collection managers
• Provide high-quality customer service for delinquent clients based on best practices

Skills and knowledge :

• Problem-solving and argumentation ability
• Negotiation skills to persuade customers to repay the debt
• Proven experience as a Collection Specialist or similar role
• Customer-oriented and has good customer service skills
• Able to work under stress
• Good interpersonal skills
• Honest, pro-active, customer-oriented and detail-focused
• Meticulous and timeliness in meeting deadlines