Cloud Support Engineer

Randstad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading staffing and recruitment company in Kuala Lumpur is seeking a Cloud Success Lead who will be the primary technical partner for clients, ensuring high-performing and secure cloud environments. Responsibilities include providing cloud consulting, managing costs, overseeing governance, and advocating for clients during their cloud journey. The ideal candidate should have a Bachelor’s Degree in IT, at least 3 years of experience in a relevant technical role, and strong cloud expertise, including professional certifications.

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 3+ years of experience in a customer-facing technical role within a Cloud Service Provider or System Integrator environment.
• Deep understanding of cloud infrastructure, networking, identity management (IAM), and managed services like Kubernetes.
• Professional-level certifications in major cloud platforms (e.g., Azure or AWS).
• Proficiency in cloud billing and monitoring tools.

Responsibilities

• Act as the primary technical partner for clients ensuring optimal cloud performance.
• Provide guidance on cloud-native design and workload placement.
• Conduct reviews of cloud spend to identify cost savings.
• Oversee cloud governance frameworks to ensure compliance.
• Partner with clients throughout their cloud journey.

Skills

Cloud Consumption

Tenant Management

Multi-tenant Architecture

Cloud Governance

FinOps

Resource Optimization

Cloud Migration

IaaS/PaaS/SaaS

Hyperscaler Management (Azure/AWS/GCP)

High Availability

Disaster Recovery

Cloud Security Posture

Education

Bachelor's Degree in Information Technology or related field

Job description

Cloud Success Lead: Act as the primary technical partner for clients, ensuring their cloud environments are high-performing, secure, and cost-effective within the CSP’s ecosystem.

Cloud Consulting: Provide surface level guidance on cloud-native design and workload placement to help clients leverage the full potential of the platform.

Cost Management (FinOps): Conduct regular reviews of cloud spend, identifying opportunities for cost savings through right-sizing, reserved instances, and optimization.

Technical Governance: Oversee cloud landing zones and governance frameworks to ensure clients remain compliant with security standards and industry regulations.

Migration Advocate: Partner with clients during their cloud journey, moving from initial assessment through to steady-state operations and modernization.

About the Role

• Cloud Success Lead: Act as the primary technical partner for clients, ensuring their cloud environments are high-performing, secure, and cost-effective within the CSP’s ecosystem.

• Cloud Consulting: Provide surface level guidance on cloud-native design and workload placement to help clients leverage the full potential of the platform.

• Cost Management (FinOps): Conduct regular reviews of cloud spend, identifying opportunities for cost savings through right-sizing, reserved instances, and optimization.

• Technical Governance: Oversee cloud landing zones and governance frameworks to ensure clients remain compliant with security standards and industry regulations.

• Migration Advocate: Partner with clients during their cloud journey, moving from initial assessment through to steady-state operations and modernization.

Requirements

• Education: Bachelor’s Degree in Information Technology, Computer Science, or a related field

• Cloud Expertise: 3+ years of experience in a customer-facing technical role specifically within a Cloud Service Provider or SI environment

• Technical Proficiency: Deep understanding of cloud infrastructure, including networking, identity management (IAM), and managed services like Kubernetes (AKS/EKS).

• Mandatory Certifications: Professional-level certifications in at least one major cloud platform, such as Azure Solutions Architect Expert or AWS Certified Solutions Architect – Professional.

• Financial & Analytical Skills: Proficiency in using cloud billing and monitoring tools to perform cost analysis and resource optimization.

• Strategic Communication: Demonstrated ability to lead technical discussions with engineers while also presenting strategic roadmaps to executive leadership (CxO).

Skills

Cloud Consumption, Tenant Management, Multi-tenant Architecture, Cloud Governance, FinOps, Resource Optimization, Cloud Migration, IaaS/PaaS/SaaS, Hyperscaler Management (Azure/AWS/GCP), High Availability, Disaster Recovery, Cloud Security Posture, A

Qualification

Bachelor's degree in IT, and any relevant certificates

Education

Bachelor Degree