Clinical & Technical Specialist, ROSA

Zimmer GmbH; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A medical technology firm in Kuala Lumpur is looking for a ROSA Clinical & Technical Specialist to provide clinical support and technical service for the ROSA™ system. The ideal candidate will have a background in engineering and several years of clinical or orthopedic sales experience, coupled with excellent interpersonal and presentation skills. This role involves close collaboration with surgeons and hospital staff, ensuring optimal system utilization and customer satisfaction. Travel may be required up to 80%.

Benefits

Flexible working environment

Competitive total rewards

Wellness incentives

Qualifications

• 6 to 8 years of clinical sales experience or 5 years of orthopedic sales and case coverage experience.
• Experience with Clinical Support in the Operating Room is preferred.
• Prior experience with Robotics is an added advantage.

Responsibilities

• Provide technical service and clinical support for the ROSA™ system.
• Perform new system installations and preventative maintenance.
• Lead surgical teams through training pathways for the ROSA™ system.

Skills

Customer satisfaction

Strong interpersonal skills

Presentation skills

Communication skills

Technical problem-solving

Education

B.Sc. or M.Sc. in Engineering

Job description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

The ROSA Clinical & Technical Specialist provides technical service, clinical support, and account management for the ROSA™ system by aligning with key stakeholders including orthopedic surgeons, hospital administrators, customer facility staff, sales teams to identify potential new target accounts, drive successful account onboarding and system utilization with the ROSA™ Platform. In addition, they would be responsible to lead key projects that are needed for the team.

How You'll Create Impact

Principal Duties & Responsibilities

• Through partnership with the surgeons, hospital staff and Recon sales team, help drive system utilization by determining the appropriate program elements to meet the needs of the hospitals’ patient population and local market
• Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
• Perform new system installations, preventative maintenance, system technology upgrades and troubleshooting and repair for installed ROSA™ systems following established processes
• Document and investigate product complaints to identify root cause analysis
• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on the ROSA™ system
• Work with the Recon sales teams to increase procedure volume by identifying and expanding ROSA™ users and facilitate ROSA™ product demonstrations and educational initiatives to build local and regional market awareness
• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Provide product feedback and improvements to Regional ROSA™ stakeholders
• Works closely with ZBI Coordinator – ROSA™ to ensure Med-Ed programs are executed flawlessly

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

What Makes You Stand Out

Expected Areas of Competence / Soft Skills

• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances.
• Follow all internal communication and documentation policies (QA).
• Provide product feedback and improvements to R&D
• Attend product trade shows and annual trainings as needed

Your Background

• B.Sc. or M.Sc. in Engineering or equivalent experience required
• Minimum of 6 to 8 years of clinical sales experience or 5 years of orthopedic (joint replacement) sales and case coverage experience.
• Experience with Clinical Support in the Operating Room preferred
• Prior experience with Robotics would be added advantage
• Strong interpersonal and communication skills
• Strong presentation and demonstration skills, both live and online
• Proven track record of achieving strong results
• Ability to apply technical knowledge to solve varied and complex problems

Travel Expectations

• Up to 80%; as and when required

EOE/M/F/Vet/Disability