Clinical Specialist, Joint Replacement

Stryker; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading medical technology company located in Petaling Jaya is seeking a qualified professional to provide technical consultative services during surgical procedures. Candidates should have a Bachelor's Degree in Nursing or Health Sciences and experience in operation theatre support. The role involves troubleshooting product issues and assisting with inventory management. Good communication skills in English are essential.

Qualifications

• Nursing or Scrubbing and Operation Theatre case support experience.
• Good communication skills in spoken and written English.
• Motivated to help patients using Stryker products.

Responsibilities

• Provide effective technical consultative service to customers.
• Apply product proficiency to ensure customer understanding of specifications.
• Attend and support routine primary surgical procedures.
• Identify and troubleshoot product-related issues.

Skills

Technical consultative skills

Problem-solving

Communication skills

Interpersonal skills

Education

Bachelor's Degree or Diploma in Nursing or Health Sciences

Job description

Responsibilities

• Provide effective technical consultative service to customers before, during and after routine surgical cases
• Apply product proficiency by ensuring customers comprehend technical specifications and usage instructions of Stryker products
• Case prearrangement and instrument & implant kits monitoring
• Provide inventory management and invoicing to customers and branch operations
• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location
• Attend and support routine primary surgical procedures
• Confidently identify and troubleshoot product-related issues related to a customer’s application of a product
• Document every incident regarding product performance issues; assist in preparing reports regarding these product issues according to Company policy and governmental requirements
• Assist in the return/addition of products resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures
• Ensure that products requiring maintenance are returned to the branch in a timely manner
• Provide some product training to colleagues and/or customers in both one-on-one and in-service settings
• Keep updated on product knowledge and professional skills through internal training, external seminars and other sources

Qualifications

• Bachelor's Degree or Diploma in Nursing or Health Sciences related fields
• Nursing or Scrubbing and Operation Theatre case support experience
• Good communication skills in spoken and written English
• Possess the motivation and enthusiasm to positively help patients through the ambassadorship of using Stryker products
• Good interpersonal skills to manage internal and external stakeholders

Pay rate will not be below any applicable local minimum wage rates.