Client Success Manager

TECDO NETWORK (M) SDN.BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce agency in Kuala Lumpur is looking for a dedicated professional to manage relationships with overseas clients. The role involves understanding client needs, supporting business development teams, and overseeing project execution. Ideal candidates will have experience in e-commerce operations and excellent communication skills in English and Mandarin. This position offers a dynamic environment requiring strong project management abilities and adaptability.

Qualifications

• Experience in e-commerce operations, account management, or project management.
• Fluent in English and Mandarin; trilingual in Malay is a plus.
• Strong project management skills to coordinate cross-functional resources.

Responsibilities

• Serve as the primary contact for overseas e-commerce clients.
• Assist in client conversion, proposal writing, and solution design.
• Oversee end-to-end project management and ensure timely delivery.

Skills

Client communication

Negotiation skills

Project management

E-commerce operations

Job description

Serve as the primary point of contact for overseas e-commerce agency clients, maintaining strong relationships and ensuring high customer satisfaction.

Deeply understand client needs, define business objectives, develop operational strategies, and drive execution.

Business Development Support

Assist BD teams in client conversion by participating in proposal writing, solution design, and commercial negotiations, providing expert operational insights.

Deliver customized operational solutions based on client requirements, ensuring feasibility and competitiveness.

Project Management & Execution

Oversee end-to-end project management, coordinating internal and external resources to ensure on-time, high-quality delivery.

Monitor project revenue and GMV growth, conduct regular performance reviews, and optimize strategies to enhance client ROI.

Set and manage client expectations, provide timely project updates, address feedback, and resolve issues to ensure smooth progress.

Identify potential risks, develop mitigation plans, and minimize client churn.

Requirements

Experience in e-commerce operations, account management, or project management; prior experience in overseas e-commerce agency operations is a plus.

Excellent client communication and negotiation skills, with the ability to independently draft proposals and deliver presentations.

Results‑driven, resilient under pressure, and adaptable to a fast‑paced work environment.

Strong project management skills with the ability to coordinate cross-functional resources and drive goal achievement.

Language: Fluent in English and Mandarin Language, able to communicate effectively with overseas clients; Trilligual in Malaywill be a plus.