Client Services Executive

iFAST Global Hub AI; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A fintech wealth management company based in Kuala Lumpur is seeking a Client Services Executive passionate about delivering exceptional customer experiences. This role involves providing outstanding customer service, collaborating with teams to resolve client inquiries, and analyzing feedback for improvements. The ideal candidate should have strong communication skills, a diploma or higher, and an understanding of financial markets. Benefits include competitive salary packages, employee share options, and comprehensive insurance coverage.

Benefits

Employee Share Options / Performance Shares

0% sales charge for unit trust & 50% staff rebate on stocks

Variety of snacks and drinks

Relaxation room with massage chairs

Yearly outdoor activities

Competitive salary packages

Comprehensive insurance

Monthly sports allowance

Training benefits

21 days of annual leave

Qualifications

• Strong command of English, with Mandarin as an added advantage.
• Understanding of financial markets and investment products is a plus.
• Ability to prioritize tasks effectively in a fast-paced environment.

Responsibilities

• Provide outstanding customer service and resolve client inquiries.
• Communicate effectively with clients through various channels.
• Collaborate with teams to ensure timely service delivery.
• Proactively identify and resolve client issues.

Skills

Attentiveness

Detail-oriented

Empathy

Communication Skills

Multitasking

Education

Diploma or higher

Job description

iFAST is a fintech wealth management platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia.

We are seeking a dynamic and customer-focused individual to join our team as a Client Services Executive. If you are passionate about delivering exceptional customer experiences and possess excellent communication skills, we invite you to apply for this exciting opportunity.

Responsibilities

• Provide outstanding customer service by addressing client inquiries and resolving issues promptly.
• Communicate effectively with clients through various channels, including email, phone, and Live Chat.
• Collaborate with internal teams to ensure timely and accurate delivery of services.
• Proactively identify and resolve issues to ensure client satisfaction.
• Analyze client feedback to identify areas for improvement and implement solutions.

Ideal Candidate

• Attentiveness, detail-oriented, patience, empathy and trustworthy.
• Multitasking, able to prioritize tasks and complete them efficiently.
• Adaptable and thrive in challenging environments.
• Critical thinker, solve problems by analyzing and evaluating information.
• Team player and able to work in a team.

Requirements

• Possess a diploma or higher.
• Understanding of financial markets, investment products, and regulatory requirements will be an advantage.
• Ability to multitask and prioritize effectively in a dynamic and fast‑paced financial environment.
• Strong interpersonal and communication skills.
• Good command of English both spoken and written, with Mandarin being an added advantage.

Perks and Benefits

• Employee Share Options / Performance Shares: The company introduced the Share Options / Performance Shares Plan to recognize employees' contributions and achievements in the growth of the company.
• Investment: 0% sales charge for unit trust & 50% staff rebate on front end charges for stocks and ETFs if you invest through our platform.
• Snacks & Beverages: Enjoy a variety of snacks and drinks from vending machines, including fresh‑brewed espresso, Americano, and more from the coffee machine. Additionally, we have a weekly Breakfast Day and Fruits Day !
• Relaxation: Access to a relaxation room equipped with massage chairs at all times to help you relieve tiredness and stress.
• Yearly Activities: Participation in outdoor activities, celebrations during festive seasons, and more exciting events!
• Remuneration Package: Competitive salary packages that are well above market rates for those with the right potential.
• Annual Salary Review and Yearly Bonus: Both processes will be conducted depending on the company's performance and individual work performance.
• Coverage: Comprehensive insurance along with Medical, Dental & Optical coverage.
• Allowances: Monthly sports allowance, enjoy yearly department gatherings, and welcome lunches for new staff.
• Training: Benefit from free external and internal training providers, ensuring continuous learning and development.
• Annual Leave: Entitlement to 21 days of annual leave.

These benefits are designed to enhance your overall well‑being and ensure a rewarding working experience with us.

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