Client Services Coordinator: Timely Updates & Reports

Alfred H Knight; Pasir Gudang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global inspection and consultancy firm in Johor, Malaysia is seeking a Client Services Coordinator to deliver excellent customer service by providing prompt and accurate operational updates for consignments. The role involves managing workload, maintaining transparency, producing reports, and communicating with clients to ensure their needs are met. Required qualifications include strong interpersonal skills, organizational ability, and an undergraduate degree. The company offers a competitive salary and benefits package.

Benefits

Pension

Life assurance

Employee assistance programme

Qualifications

• Good interpersonal skills to communicate verbally and in writing.
• Ability to work independently and in a team.
• A good understanding of quality service delivery.
• Attention to detail and accuracy.
• Proactive approach to problem-solving.

Responsibilities

• Provide accurate and timely job updates for clients.
• Manage personal workload to meet client expectations.
• Use Dashboard for workload management to ensure data accuracy.
• Communicate timely final reports and invoices to clients.

Skills

Good interpersonal skills

Excellent organisation and time-management skills

Competence with standard Microsoft software packages

Strong communication skills

Proactive customer service delivery

Education

Undergraduate degree in any field

Job description

A global inspection and consultancy firm in Johor, Malaysia is seeking a Client Services Coordinator to deliver excellent customer service by providing prompt and accurate operational updates for consignments. The role involves managing workload, maintaining transparency, producing reports, and communicating with clients to ensure their needs are met. Required qualifications include strong interpersonal skills, organizational ability, and an undergraduate degree. The company offers a competitive salary and benefits package.