Client Relationship Manager - Cambodia

Exness jobs for internal candidates; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent financial services company in Malaysia is seeking a Client Relationship Manager to enhance customer interactions and ensure high-quality service to clients. This role focuses on onboarding new clients, maintaining relationships, and providing exceptional support, requiring at least 3 years of experience in client-facing roles and proficiency in Salesforce and Tableau. The ideal candidate will possess excellent communication abilities in English and Khmer and will thrive in a dynamic environment.

Benefits

Competitive compensation

Health and life insurance

Generous time off

Education allowance

Transportation allowance

Qualifications

• Minimum 3 years of experience in client facing roles.
• Excellent verbal and written communication skills in English and Khmer.
• Experience in working with Salesforce and other reporting tools.

Responsibilities

• Qualify and onboard existing clients to the premier program.
• Establish and maintain business relationships with customers.
• Provide top-notch customer service to high value clients.

Skills

Client relationship management

Communication in English

Influencing skills

Critical thinking

Salesforce experience

Tableau knowledge

Multi-tasking

Teamwork

Education

Bachelor's degree

Tools

Salesforce

Tableau

Job description

A member of the specialized client-facing department focused on delivering exceptional customer service to high value client segments, ensuring they receive prompt, efficient and effective support, as well as retention of high value clients through a value-driven relationship-based approach. As a key front-line function within the company's growth strategy, Client Relationship Manager supports mass-retail customers by achieving desired outcomes by providing support and guidance on the client user journey.

You will:

• Qualify and onboard existing clients to the premier / high value program.
• Establish, develop and maintain business relationships with current and prospective customers to generate new business for Company’ products/services.
• Educate clients on Company’ platforms and websites, proactively offering new tools and features to clients.
• Participate in related industry & partners events and this will take in the form of expos, conventions, training and seminar sessions.
• Assist the clients to get the trading strategy advice from the strategic market analyst.
• Stay informed on the regulatory changes and trading news to keep the clients updated on the market conditions.
• Engage with the client following the sales process and practices defined for that opportunity.
• Provide top-notch customer service to high value client segments via inbound chats, cases and outbound calls, ensuring their needs are met in a timely and efficient manner.
• Build and maintain relationships with clients, providing proactive support and identifying opportunities to keep our most profitable segments satisfied and engaged.
• Monitor open cases, customer accounts and proactively identify potential issues, working with other departments to resolve them quickly and effectively.
• Act as a point of contact for high value clients’ escalations and complex queries, providing guidance and support to clients as required, regardless of the cases raised by clients, CSEs or commercial team.
• Develop and maintain comprehensive knowledge and skill sets of our products and services, as well as industry trends and best practices.

What makes you a great fit:

• Minimum 3 years of experience in client facing roles.
• Excellent communication both verbal and written in English and Khmer.
• Excellent convincing and influencing skills.
• Persistence and critical thinking skills.
• Strong in building and maintaining client relationship and motivated personality to achieve KPIs on a weekly / monthly / quarterly basis.
• Experience working with Salesforce, Tableau and other reporting tools.
• Graduating with a Bachelor Degree is compulsory.
• Ability to work in a fast-paced environment, multi-task with attention to detail and meet deadlines.
• Able to work in a team and individually when need be.
• Willingness to travel for Business Trips.

What we offer along the way:

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses.
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care.
• Generous time off, including 21 days of annual leave and paid sick leave.
• Education allowance for your children’s school and kindergarten fees.
• Allowance for sports club memberships or other physical exercise activities.
• Meal and transportation allowance.
• A parking space near the office.

Your journey after applying:

• First interview (30 minutes) with TA Specialist.
• Final interview (1 Hour).

Please use your exness work email for internal applications and ensure to disclose any existing Conflict of Interest you may have.