Client Operations Officer, Master Data Services - Entities & Funds M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A global financial services institution is seeking a professional to join their team in Putrajaya, Malaysia. The role involves maintaining static data, performing quality controls, and ensuring compliance with audit requirements. Candidates must demonstrate strong communication skills and the ability to work efficiently under deadlines. This opportunity allows for professional growth in a leading asset servicing hub, contributing to high-quality operational excellence in the financial sector.

Qualifications

• Experience in maintaining static data and corporate actions.
• Ability to perform quality controls and reconciliations.
• Strong communication skills with internal and external clients.

Responsibilities

• Maintain static data updates and ensure information accuracy.
• Provide timely data delivery to clients.
• Assist in audit and provide data within deadlines.

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions.

Region: Lux
Working Hours: 9:00am - 6:00pm

What will you do?

• Static data maintenance, treatment of corporate actions plus any other tasks surrounding the lifecycle of all types of securities.
• Perform function in line with the departmental procedures.
• Maintain highest level of service quality and performance in compliance with Master Data Services mission and objectives.
• Ensure check lists are accurately completed within the set timeframe.
• Ensure incidents are accurately escalated in a timely manner.
• Ensure adherence to DMEF procedures.

Static Data

• Collect static data updates from our providers and process adjustments in our systems to ensure information is up to date.
• Perform quality controls as indicated in our procedures, process daily checks, reconciliations to keep under control discrepancies.
• Ensure accurate and timely delivery of all third party data and Cash SSI to internal or external clients as per agreed timeframe.
• Ensure accurate and timely delivery of all Funds and their general characteristic used in the Group to internal or external clients as per agreed timeframe.

Communication & Support

• Maintain efficient communication channels with managers, team members and other stakeholders.
• Timely identification and resolution of all inter-departmental and cross functional queries.
• Forge good communication channels with internal and external parties.
• Ensure professional communication towards our internal or external clients.
• Ensure sufficient support is provided to Team Manager in running daily BAU activities.

IT Related

• Ensure that adequate IT accesses are provided.
• Ensure adequate communication in case of IT issue.
• Ensure that IT issues are dully logged with precise comment.

Audit and Legal Requirements

• Assist with the provision of data for the internal and external audit process in line with the timeframe set by the Team Manager.
• Ensure complete evidences are provided for the purpose of audit (external sources and check lists duly filled in) in line with the time frame set by the Team Manager.

Statistics and monitoring

• Provide required figures to ensure daily activity statistics monitoring.

Training courses and expertise

• Develop expertise in fund industry
• Pro-actively working towards streamlining daily processes and improve efficiency.