Client Operations Officer, Fund Distribution Services

CACEIS; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company is seeking a Client Operations Officer to manage Fund Distribution Services transactions and reports. Key responsibilities include ensuring accuracy, processing payments, and collaborating within teams to meet service level agreements. Ideal candidates will have at least one year of experience in financial services, excellent communication skills, and the ability to prioritize tasks effectively. This role offers a comprehensive rewards program and a dynamic work environment.

Benefits

Performance-based bonuses

Flexible benefits

World-class training program in financial services

Qualifications

• 1 year of experience in Transfer Agency or financial services in an operations environment.
• Good interpersonal skills and networking abilities.
• Experience in business administration or relevant operational knowledge.

Responsibilities

• Prepare and process Fund Distribution Services transactions.
• Generate and dispatch reports for internal and external parties.
• Process payments and ensure timely reporting to clients.

Skills

Good written and verbal communication skills

Attention to detail

Interpersonal skills

Organizational skills

Ability to prioritize workloads

Education

University degree or equivalent

Tools

Excel

Microsoft Office applications

Job description

Client Operations Officer, Fund Distribution Services

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Client Operations Officer is responsible to prepare and process Fund Distribution Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI’s /KQI’s. Being responsible for accuracy and punctuality of data sent to Fund Managers. Work in collaboration/interact with other teams within the Shareholder Services department and other teams within the companies. Responsible for assisting the Supervisor to lead the team and being the point of contact in the absence of supervisor to ensure complete shift coverage.

Working Hour : 3pm - 12am, 5pm - 2am (Shift Allowances Provided)

What will you do?

• Generate and dispatch of regular (SLA) and specific reports upon request of internal or external party.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments.
• Generate distributions, process payment and ensure timely reporting to client.
• Generate the Regular Savings Plan and process direct debit file.
• Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met; this may include the daily upload of price files, SWIFT transaction files.
• Dealing with any errors and exceptions of dependent file uploads and extracts.
• Providing clear and concise internal communication where necessary (may include confirmation of uploads or transfers and notification of delays to the relevant teams).
• Provide high quality and professional client service.
• Ensure all deadlines are met with defined benchmark; all documents are carefully reviewed capturing all instructions & information accurately; review and monitor the client workflow queue to ensure all items are actioned with SLA; maintain the integrity of data.
• Ensure ongoing productivity especially when less staff available (holiday period, sick leave, emergency leave) and at times of high volumes (such as distribution periods) by providing back‑up relief for staff who are absent, on leave or at times of high volume.
• Complete any necessary or recommended internal or external structured training programs and modules in a timely manner.

What do you need to succeed?

• 1 year of Transfer Agency or financial services industry experience in an operations environment.
• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments, and ability to work as part of a team to achieve collective goals.
• Good organization skills, ability to prioritize workloads to meet tight deadlines.
• Experience in business administration and/or relevant operational knowledge and experience (Nice‑to‑have).
• University degree or equivalent desirable (Nice‑to‑have).
• Relevant systems knowledge desirable, including Excel and other Microsoft Office applications (Nice‑to‑have).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world‑class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.