Client Onboarding Analyst - Hybrid (Mandarin/Cantonese proficiency)

Citi; Kuala Lumpur; Hybrid; MYR 250,000 - 300,000; Full time

Job summary

A leading global financial institution is seeking a Client Onboarding Analyst to join their team in Kuala Lumpur. This role involves processing client requests, maintaining documentation, and cooperating with internal teams to enhance client satisfaction. Candidates should have 2-5 years of experience in account maintenance, strong attention to detail, and proficiency in Mandarin/Cantonese. This position offers a hybrid work model and opportunities for career growth.

Qualifications

• 2-5 years of experience in Documentation review and Account Maintenance.
• Knowledge of bank products and customer communication.
• Flexibility, team spirit, high attention to detail, and ability to meet deadlines.

Responsibilities

• Process client requests related to system set-up and documentation.
• Cooperate with internal partners for account maintenance.
• Provide responses to client inquiries and ensure accuracy.

Skills

Documentation review

Account Maintenance

Knowledge of bank products

Good PC skills (Excel, Word)

Mandarin/Cantonese language proficiency

Education

Bachelor's/University degree or equivalent experience

Job description

Overview

At Citi, we connect millions of people across hundreds of cities and countries daily, providing a broad range of financial services and products to consumers, corporations, governments or institutions. Citi has a long history of more than 200 years and operates through a global network. Shape your career with Citi. Citis Treasury and Trade Solutions (TTS) provides global solutions to help clients drive their business forward while investing in innovation to bring new solutions to life.

We27re currently looking for a high caliber professional to join our team as Client Onboarding Analyst - Hybrid based in KL, Malaysia. We will provide resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.

Responsibilities

• Processes client7s requests related to system set up including signatories7 updates and documentation lodgment.
• Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
• Provides response to client and internal inquiries.
• Prepares documentation for archiving.
• Applies appropriate bank7s regulations while processing the requests.
• Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
• Documents operation procedure updates.
• Processes clients7 instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
• Verification and authorization of data entered in the systems.
• Ensures all queries are dealt with in an efficient and timely manner.
• Escalates urgent / risk issues through the appropriate escalation channels.
• Co-operates with and supports other teams/employees upon supervisor instruction, including possibility of movement to another team and/or process.
• Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systemsor testing.
• Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
• Assists in the implementation of validated process improvements.
• Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
• Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
• Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
• Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm7s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgement regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications and Skills

• 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred
• Knowledge of bank products in the scope of opening and maintaining of bank accounts, customer communication experience (internal/external).
• Knowledge on the field of finances and banking.
• Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word).
• Be able to work under pressure and to meet deadlines.
• Mandarin/ Cantonese language proficiency (support China & Hong Kong market).

Education

• Bachelors/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, youll have the opportunity to grow your career, give back to your community and make a real impact.

Job Family Group: Private Client Coverage

Job Family: Client Onboarding

Time Type: Full time

Accessibility: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi s EEO Policy Statement and the Know Your Rights poster.