Client Experience Specialist 客户专员

Swagelok Malaysia; Bayan Lepas; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading supplier in the region is seeking a Client Experience Specialist in Bayan Lepas, Penang. In this role, you'll manage client relationships, coordinate with suppliers, and ensure seamless communication in Mandarin and English. You will be responsible for monitoring inventory levels, resolving issues, and collaborating with teams to improve operations. This position offers an opportunity to impact customer satisfaction and operational efficiency significantly, making it ideal for proactive individuals eager to grow within the supply chain field.

Qualifications

• 1-2 years of experience in customer service, logistics, or supply chain preferred.
• Additional language skills in Mandarin are an advantage.

Responsibilities

• Manage client relationships and understand supply chain needs.
• Coordinate with warehouse teams on stock management.
• Address and resolve delivery issues promptly.
• Collaborate with internal teams to streamline operations.

Skills

Bilingual in Mandarin and English

Client relationship management

Problem-solving

Supply chain coordination

Education

Diploma or Bachelor’s Degree in Business, Logistics, or Supply Chain

Job description

As a Client Experience Specialist, you'll manage client relationships, coordinate with suppliers, and ensure seamless communication across our operations. Your bilingual capabilities in Mandarin and English will be essential for daily operations and team collaboration.

Be Connected. Be Valued. Be You.

Job Summary

Client Communication & Relationship Building

• Communicate with clients (Mandarin, English & Malay) to understand their supply chain needs
• Build and maintain strong, long-lasting client relationships
• Provide timely updates on inventory status and shipment progress

Supply Chain Coordination

• Monitor and track inventory levels and movements
• Coordinate with warehouse teams on stock management
• Work with freight forwarders to arrange shipments
• Ensure accurate documentation for customs clearance
• Plan and schedule deliveries efficiently

Problem Solving & Process Improvement

• Address and resolve delivery or inventory issues promptly
• Identify opportunities to improve client experience
• Collaborate with internal teams to streamline operations
• Maintain accurate records in our systems

Requirements

• Diploma or Bachelor’s Degree in Business, Logistics, Supply Chain, or related field
• Fresh welcome! 1-2 years in customer service, logistics, or supply chain preferred
• Additional language skills (e.g. proficiency in Mandarin, would be an advantage. We're seeking candidates with strong Mandarin language skills to effectively serve and communicate with our valued Mandarin-speaking clients

Why You’ll Love This Role

This isn’t your typical customer service position – you’ll be a strategic business partner who directly impacts customer satisfaction, operational efficiency, and company growth. Every interaction you manage contributes to building stronger customer relationships and driving business success.

Locations

Lot No. L01-17 & L02 17, L02, Setia SPICE Canopy, 16, Jalan Tun Dr Awang, Bayan Baru, 11900 Bayan Lepas, Penang