Client Experience & Online Shopping Support

Teleperformance; Bayan Lepas; On-site; USD 5,000 - 9,000; Full time

Job summary

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you'll be the face of the brand, responding to customer inquiries via phone and email, and ensuring a seamless shopping experience. Your ability to empathize and maintain professionalism will be key in managing customer expectations and resolving concerns. This role offers the chance to thrive in a fast-paced environment, where your contributions will directly impact customer loyalty and brand perception. If you are passionate about customer service and eager to make a difference, this opportunity is for you.

Qualifications

• B2 level English proficiency required for effective communication.
• Minimum 6 months of customer support experience preferred.

Responsibilities

• Support customers in placing online orders and provide timely assistance.
• Handle customer concerns positively and professionally.

Skills

Customer Service orientation

Active Listening Skills

Critical Thinking

Emotional Intelligence

Analytical Skills

Education

Bachelor’s Degree or Diploma

Tools

Microsoft Windows

Microsoft Office

Job description

An established industry player is seeking a Customer Success Specialist to enhance customer satisfaction through effective communication and support. In this dynamic role, you'll be the face of the brand, responding to customer inquiries via phone and email, and ensuring a seamless shopping experience. Your ability to empathize and maintain professionalism will be key in managing customer expectations and resolving concerns. This role offers the chance to thrive in a fast-paced environment, where your contributions will directly impact customer loyalty and brand perception. If you are passionate about customer service and eager to make a difference, this opportunity is for you.