Client Delivery Coordinator

2X; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A client service agency in Kuala Lumpur is seeking a Client Delivery Coordinator to oversee client engagements and ensure satisfaction. You will manage client interactions, facilitate project delivery, and work with internal teams for continuous improvement. Candidates should have 2-3 years of relevant experience and strong organizational and communication skills. A Bachelor’s degree is preferred.

Qualifications

• 2-3 years of experience in client-facing or project coordination.
• Experience preferably in an agency setting or service-oriented industry.

Responsibilities

• Serve as primary contact for assigned clients, ensure clear communication.
• Build client relationships to drive satisfaction and trust.
• Monitor project progress and proactively address any risks.

Skills

Strong organizational skills

Excellent communication skills

Proficiency in project management tools

Attention to detail

Client-first mindset

Education

Bachelor’s Degree in Business Administration, Marketing, Communications or related

Tools

Project management tools

Client relationship management systems

Job description

Job Summary

The Client Delivery Coordinator plays a pivotal role in ensuring the seamless execution of client engagements within the Client Success function. Acting as the bridge between clients and the delivery team, this role focuses on managing day-to-day interactions with clients, aligning project objectives, and ensuring the delivery of high-quality outcomes. The Client Delivery Coordinator will oversee a portfolio of client accounts, work collaboratively with internal teams, and support the continuous improvement of the client delivery process to achieve satisfaction, retention, and growth.

Core Functions

• Serve as the primary point of contact for assigned clients, ensuring clear communication and alignment of objectives.
• Facilitate regular check-ins with clients to review progress, address concerns, and gather feedback.
• Build and nurture strong client relationships to drive satisfaction and trust.
• Coordinate with delivery teams to ensure projects meet agreed-upon timelines, objectives, and quality standards.
• Monitor progress and proactively address any risks or issues that could impact client success.
• Maintain detailed documentation of client interactions, project updates, and key deliverables.
• Prepare and deliver periodic client reports highlighting key achievements, progress, and opportunities for improvement.
• Track client performance metrics, including milestones, KPIs, and overall success metrics, ensuring alignment with client expectations.
• Identify opportunities to streamline and enhance delivery processes for improved efficiency and client satisfaction.
• Collaborate with internal stakeholders to develop and implement best practices for client engagement and delivery.
• Partner with Client Success Managers and Directors to identify opportunities for account expansion and upselling.
• Assist in preparing materials for business reviews, proposals, or renewal discussions.
• Work closely with cross-functional teams, including operations, product, and marketing, to address client needs and ensure cohesive service delivery.
• Actively participate in team meetings and provide insights to improve the overall client experience.

Education & Experience

• 2-3 years of experience of client-facing or project coordination experience, preferably in an agency setting, if not at least service-oriented industry.
• Bachelor’s Degree or equivalent preferred in Business Administration, Marketing, Communications or related.

Must-haves

• Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
• Excellent communication and interpersonal skills, with a client-first mindset.
• Proficiency in project management tools and client relationship management systems is a plus.
• Demonstrated problem-solving abilities and attention to detail.
• Marketing experience is a plus and will be prioritized for this role