Senior Client Advisor

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading luxury retail company in Kuala Lumpur is seeking a Senior Client Advisor. This role involves developing store business through clienteling and mentoring other advisors. The ideal candidate will possess excellent communication skills, proven selling abilities, and a collaborative mindset. A strong product knowledge is essential to support operations and maintain the store's success. This is a full-time position offering opportunities to enhance customer experience and drive sales.

Qualifications

• 5+ years of experience in client advising or luxury retail.
• Strong product knowledge to support the team.
• Ability to use digital tools in selling activities.

Responsibilities

• Develop store business through excellent clienteling.
• Mentor other client advisors and improve KPIs.
• Integrate digital tools in selling activities.
• Contribute to store operations and product maintenance.

Skills

Clienteling

Excellent communication

Proven selling skills

Collaborative mindset

Job description

Client Advisor / Senior CA - Luxury Fashion - Kuala Lumpur

Title: Senior Client Advisor / Client Advisor - Full Time

Role and Responsibilities:

• Develops store business through excellent clienteling and KPIs performance (conversion rate, cross selling, AVT, upselling, strategic zoning).
• Offer and excellent level couture service at all times across all categories.
• Mentors other client advisors on journey and KPI improvement and is a key teamplayer
• Foster sales in partnership and OTO appointment routine.
• Naturally integrates digital tools in selling and clienteling activities.
• Has a proven selling and clienteling skills.
• Has a collaborative mindset.
• Has excellent communication and story telling skills.
• Is able to sell all categories.
• Strong product knowledge to support the team in product maintenance, replenishment, display.
• Is a contributor to the correct operations of the store.