Clerk / Receptionist

Hap Seng; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent company in Malaysia is looking for Front-Office Support to manage visitor interactions and administrative tasks efficiently. The role involves greeting visitors, handling communications, coordinating meeting spaces, and maintaining records in a busy environment. Candidates should possess at least an SPM or Diploma in Customer Service, strong organizational skills, and a professional demeanor. This full-time position is located on-site in Kuala Lumpur with fixed working hours.

Qualifications

• Minimum SPM or Diploma in Customer Service / Hospitality or equivalent.
• Prior experience in front-office, reception, or administrative support roles preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Manage visitor and front-desk operations professionally.
• Handle incoming calls and manage document deliveries.
• Coordinate meeting room bookings efficiently.

Skills

Customer service skills

Communication skills

Organizational skills

Professional demeanor

Education

SPM or Diploma in Customer Service / Hospitality

Tools

Microsoft Office

Digital record-keeping systems

Job description

Front‑Office Support Role Overview

To provide professional front‑office support by delivering courteous service to visitors, managing incoming communications, and ensuring the smooth handling of documents, meeting facilities, and record‑keeping. This role also encompasses attending to documentation‑related tasks to support seamless administrative operations.

Responsibilities

Visitor and Front‑Desk Management

Create a positive and welcoming environment by greeting all walk‑in visitors and colleagues warmly.

Attend to visitors with courtesy and professionalism, ensuring a pleasant service experience at all times.

Manage incoming calls by addressing initial inquiries and directing callers to the appropriate staff or person‑in‑charge promptly.

Prepare and provide telephone usage reports as and when requested.

Mail, Courier, and Document Handling

Record all incoming and outgoing documents, cheques, and parcels prior to handover, regardless of whether they are received in person or via courier.

Ensure all received documents are promptly forwarded to the correct recipients.

Prepare documents for courier dispatch and ensure they are accurately addressed and delivered to the intended parties.

Meeting Room Coordination

Manage bookings and reservations for all meeting rooms, ensuring rooms are available, clean, and ready for use.

Record Management

Safeguard and maintain proper filing of all related records in either physical or digital formats to ensure easy retrieval and compliance.

Documentation Related Task

Handle payments to relevant parties in accordance with established procedures.

Process disbursement requests accurately and efficiently.

Manage discharge‑related documents, including preparation, verification, and coordination with the necessary parties.

Ad Hoc Duties

Provide general administrative and operational support as assigned by management.

Assist with tasks and activities that arise on an ad hoc basis to ensure smooth departmental operations.

Undertake additional responsibilities when required, including support for events, audits, internal coordination, or urgent administrative needs.

Requirements

Candidates must have minimum SPM or Diploma in Customer Service / Hospitality or its equivalent.

Preferably candidates with prior experience in front‑office, reception or administrative support roles.

Preferably candidates who are courteous, pleasant, service‑oriented mindset and possess positive attitude in handling walk‑ins and inquiries.

Possess excellent verbal and written communication skills and able to engage professionally with visitors, colleagues, and external parties.

Meticulous and ability to maintain accurate records, handle multiple tasks, and ensures proper handling of documents as well as meeting room bookings.

Proficient in basic computer applications (e.g. Microsoft Office, email, digital record‑keeping systems etc.) and able to manage tasks efficiently and prioritize assignments when handling multiple responsibilities.

Neat, presentable, and able to represent the company’s front office professionally.

Full‑time position is available to be based at Menara Hap Seng, KL.

Working Hours (fully on‑site)

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