Clerk

JOB ELITE TT AGENCY; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency is hiring a Full-time Clerk in Johor Bahru, Malaysia. The role involves managing customer service requests and maintaining internal systems. Candidates should have at least 1 year of relevant experience. Responsibilities include handling backend processing, supporting the customer service team, and performing quality checks on requests. Interested applicants should be available for flexible shifts during the week and potentially on weekends.

Qualifications

• 1 year of relevant work experience required.

Responsibilities

• Handle backend processing of customer service requests and inquiries.
• Manage and update internal systems, records, and customer information.
• Support the front-line customer service team.
• Investigate and resolve customer issues.
• Perform quality checks on processed requests.
• Monitor ticketing or CRM systems.

Skills

Customer service skills

Backend processing

Problem-solving

Tools

CRM systems

Job description

JOB ELITE TT AGENCY is hiring a Full time Clerk role in Taman Melodies, Johor. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  • Mon afternoon
  • Mon evening
  • Tue afternoon
  • Tue evening
  • Wed afternoon
  • Wed evening
  • Thu afternoon
  • Thu evening
  • Fri afternoon
  • Fri evening
  • Sun afternoon
  • Sun evening
• 1 year of relevant work experience required for this role

Responsibilities:

• Handle backend processing of customer service requests and inquiries
• Manage and update internal systems, records, and customer information
• Support the front-line customer service team by preparing necessary documentation or follow-ups Investigate and resolve customer issues that require back-end coordination
• Perform quality checks on processed requests or entries
• Monitor ticketing or CRM systems and ensure timely follow-up on outstanding tasks
• Prepare reports or summaries related to customer service performance or issues