Claims Quality & Training Lead

Cognizant; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A global technology company in Kuala Lumpur is seeking a Supervisor for the Claims Excellence Team. This role is pivotal in overseeing post-payment claim reviews and delivering training programs to enhance the offshore team's performance. Candidates should have at least 5 years of medical claims processing experience, with 1 year in a supervisory role. Key skills include fluency in Cantonese, strong communication abilities, and a customer-oriented approach. This dynamic position requires effective collaboration with international teams to meet service excellence standards.

Qualifications

• 5 years of experience in medical claims processing, with 1-year supervisory experience.
• Experience in Claims Quality Assurance is preferred.
• Customer-oriented with excellent communication and interpersonal skills.
• Strong team player, willing to learn, able to work independently and under pressure.
• Self-motivated, analytical, and detailed-minded.

Responsibilities

• Assist in training and management of the offshore team.
• Provide ongoing training to Offshore Claims Team.
• Review quality assurance checking to ensure claim guidelines are followed.
• Collaborate with Bupa HK Claims Excellence team.
• Organize core training events and team-building activities.

Skills

Cantonese language speaking and reading fluently

Medical/Health Insurance domain

Claims operations

Excellent communication and interpersonal skills

Team player

Problem-solving ability

Job description

A global technology company in Kuala Lumpur is seeking a Supervisor for the Claims Excellence Team. This role is pivotal in overseeing post-payment claim reviews and delivering training programs to enhance the offshore team's performance. Candidates should have at least 5 years of medical claims processing experience, with 1 year in a supervisory role. Key skills include fluency in Cantonese, strong communication abilities, and a customer-oriented approach. This dynamic position requires effective collaboration with international teams to meet service excellence standards.