Claims Procurement Lead, Asia

QBE Europe; Petaling Jaya; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading global insurance company is seeking an experienced Procurement professional in Petaling Jaya, Malaysia. This role requires a minimum of 8 years' experience in Procurement within Financial Services, focusing on developing strategies and managing contracts. Strong communication and stakeholder management skills are essential. The position offers competitive benefits including flex work options and professional development opportunities.

Benefits

Flex and hybrid working options

Work from home policy

Well-being programs

Medical benefits

Online learning access

Additional family care leaves

Appreciation program

Qualifications

• Minimum 8 years of experience in the Procurement function within Financial Services.
• Strong analytical, negotiation and stakeholder management skills.
• Fluent in both spoken and written English.

Responsibilities

• Develop and implement category strategies including stakeholders’ engagement.
• Provide subject matter expertise in procurement methodologies and tools.
• Manage the end-to-end contracting process for Claims contracts.

Skills

Analytical Thinking

Communication

Cost Management

Critical Thinking

Customer Service

Collaboration

Negotiation

Procurement

Stakeholder Management

Strategic Sourcing

Supply Chain Management

Education

Degree in relevant field

Tools

Excel

PowerPoint

Job description

Primary Details

Time Type: Full time
Worker Type: Employee
As a cross-functional role, this role reports to the Senior Manager of Operational Risk, Resilience & Procurement, with the goal to be a trusted commercial business partner that enables QBE to obtain and sustain the most value through our supply models and relationships for claims procurement. This role will be responsible for the end-to-end Procurement process and will take full responsibility for all claims suppliers and supply chains to ensure it meets QBE’s business and customer needs.

Your New Role

• Develop and implement category strategies including stakeholders’ engagement of Claims business units.
• Builds robust relationships with Claims stakeholders and ensures that business objectives and requirements are at the core of procurement strategies.
• Establish and maintain strong relationships with Claims business unit representatives to collaboratively drive benefits.
• Apply stakeholder influencing and convincing skill to ensure the best outcome for QBE.
• Application of stakeholder influencing and convincing skill to ensure the best outcome for QBE (cross functional)
• Create category plan, strategy, and program to deliver cost optimisation and service enhancements to the Claims team.
• Manage/Support end to end sourcing process.
• Provide subject matter expertise and advice in the selection of appropriate methodologies, tools, and technologies.
• Contribute actively to the selection of qualitative suppliers, define KPIs, evaluate supplier performance and compliance to policy.
• Manage end to end contracting process for all Claims contracts.
• Negotiate changes to contracts with suppliers in accordance with QBE risk and compliance requirements and procurement policy and ensures contracts support QBE category and business objectives.
• Ensure compliance of Procurement policy and procedures.
• Drive the improvement of supplier performance through proactively managing relationships, measure performance against contractual requirements, service standards and adherence to commercial provision.
• Manage the usage of Claims Provider Portal and identify opportunity for enhancement.
• Translate business requirements into tender documentation and contractual KPI’s and SLA’s.
• Develop supplier performance/relationship management framework with Claims Managers.
• Actively draw together all relevant information and insights (via internal dashboard or external data) to deliver commercial outcomes to QBE
• Demonstrate the value of data driven decision making to the business
• Builds robust relationships with stakeholders and ensures that business objectives and requirements are at the core of category strategies.

About You

• Minimum 8 years of experience in Procurement function within Financial Services (preferably in Insurance)
• A degree holder
• Strong analytical, negotiation and stakeholders’ management skills
• Excellent communication skills with all levels of organization and suppliers
• Fluent in both spoken and written English
• Required to work unsupervised with a high degree of independence of action.
• Able to identify opportunities to work collaboratively with other teams/units to resolve issues and develop best solutions
• Proficient in Excel (e.g. use of Pivot table), PowerPoint and other analytical tools

About QBE

What if you could have a positive impact – at work and in the world?

At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact.

QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion.

Benefits

• Flex and hybrid working options
• Work from home policy
• Paternity leaves matching with maternity leave
• ♀️ Well-being programs
• Pensions
• Medical benefits
• Globally, access to online learning via LinkedIn Learning
• On top of annual leaves, 3 additional days off (Family care leaves)
• Study leave
• Marriage leave
• Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now, so you can be part of our success – and we can be part of yours.

Your career at QBE — Let’s make it happen.

Skills

Analytical Thinking, Communication, Cost Management, Critical Thinking, Customer Service, Intentional collaboration, Managing performance, Microsoft Excel, Negotiation, Process Improvements, Procurement, Risk Management, Stakeholder Management, Strategic Sourcing, Supply Chain Management (SCM)

Application Close Date: 30/12/2025 11:59 PM

How to Apply

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.