Claims Associate - Payment Administration (1 year contract) - Entry Level

AIA Shared Services; Sepang; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A financial services company is looking for an Entry-level Claims Associate to handle payment requests and assist with administrative tasks. Candidates should have a Bachelor's degree in relevant fields and be comfortable dealing with numbers. This position requires 4 days onsite work in Cyberjaya and 1 day from home. Fresh graduates are encouraged to apply.

Qualifications

• Entry-level position, welcoming fresh graduates to apply.
• Able to work onsite in Cyberjaya office 4 days a week, 1 day work from home.

Responsibilities

• Handle payment requests from internal and external parties.
• Ensure payment journal and documentation are accurate and timely.
• Monitor operations of journals and update team lead regularly.
• Attend direct follow-up claims from third-party administrators.
• Prepare medical questionnaires and reports as required.
• Perform document verification and upload eBills files.
• Meet department quality targets and productivity benchmarks.
• Assist with general administrative tasks as needed.

Skills

Dealing with numbers

Education

Bachelor's degree in Actuarial Science, Mathematics, Statistics, Accounting or related fields

Job description

Overview

Claims Associate - Payment Administration (1 year contract) - Entry Level

Responsibilities

• Handle payment requests from internal and external escalation that includes cross-border telegraphic transfers.
• Ensures payment journal and other required documentation are issued in an accurate and timely manner
• Monitors the operation of journals and provides team lead with regular updates on the progress of journals preparation
• Attend all direct follow-up claims from third-party administrators, hospitals or insurers within the agreed timeline.
• Prepare and follow up medical questionnaire, medical reports and letters as and when required by claims assessors
• Perform document verification and uploading of eBills files received from hospitals within agreed timeline
• Meeting department and individual quality target, turnaround time and productivity benchmark.
• Assist on general administrative or special tasks as and when required.
• Assist team members within the team as and when required.

Qualifications

• Bachelor\'s degree in Actuarial Science, Mathematics, Statistics, Accounting or related fields
• Comfortable with dealing with numbers daily

Additional Notes

• Entry level position. Welcoming fresh graduates to apply.
• Able to work onsite in our Cyberjaya office 4 days a week, 1 day work from home. We will be moving to Putrajaya mid-2026

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