Claims Assessor

Allianz; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global trade insurance leader in Kuala Lumpur is seeking a skilled individual for a B2B collection role. Candidates should possess 4-6 years of experience in an international context, especially within credit insurance. Proficiency in both English and Mandarin is essential, along with strong interpersonal and customer service skills. The position involves partnering with policyholders to minimize losses and ensure efficient claims processes. The company values an inclusive workplace and offers opportunities for growth.

Qualifications

• Minimum 4-6 years experience in B2B collection, preferably in an international credit insurance context.
• Experience in a client-facing position is an asset.
• Claims and collection background or equivalent experience required.

Responsibilities

• Partner with policyholders to minimize overdues and losses.
• Perform checks and initial reviews of claims.
• Ensure reports are prepared and deadlines met.

Skills

B2B collection experience

Client-facing position

Fluent in English

Fluent in Mandarin Chinese

Interpersonal skills

Customer service skills

Job description

Allianz Trade is a leader in the trade credit insurance market and embraces innovative technologies. We utilize Artificial Intelligence powered tools and encourage candidates with a basic understanding of commonly used platforms, as well as an awareness of best practices and the potential risks associated with AI in the workplace to apply.

Key Responsibilities

Reports To: Head of Claims & Collections

Credit Monitoring

• Partner with policyholders on achieving the best outcome to minimize overdues and losses.
• Work with policyholders on rescheduling, cease shipment, debt recovery and legal action for buyers that have defaulted.
• Provide sound collection strategy and litigation advice.
• Analyze, initiate, monitor and decide on the orientation of a case in amicable, legal and insolvency stages domestic or international.
• Prompt follow‑up action on all the scheduled repayment dates and file progress.

Initial Claim Review

• Perform the initial document checks when policyholders file a formal claim.
• Perform an initial review of the claims.
• Liaise with Account Management, Broker and Policyholders on any outstanding documents and clarification on any discrepancies.
• Work with the claims team on the transfer of file for claim approval and payment.

System and Reporting

• Ensure all the necessary reporting is prepared and submitted in accordance to the deadlines.
• Ensure action and tasks are properly registered and updated in the system.

Job Requirements

• Minimum 4-6 years experience in B2B collection, preferably in an international and credit insurance context.
• Experience in a client‑facing position, a previous Account Management position is an asset.
• Claims and collection background or experience equivalent.
• Work experience in an international environment.
• Language skills: fluent in English and Mandarin Chinese.
• Interpersonal skills: build and maintain relationships with Credit Insurance and collection customers.
• Customer skills: ability to anticipate clients’ needs, improve service and satisfaction.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let’s care for tomorrow.