Claim Executive ( Automotive parts)

JAC Recruitment; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading global automotive technology firm is seeking to fill a role for managing customer claims in Kuala Lumpur. The successful candidate will be responsible for evaluating customer issues on-site, collaborating with various teams to ensure timely resolutions, and preparing quality reports. Candidates should possess a Bachelor's Degree and a minimum of 5 years of experience in the automotive sector, demonstrating strong skills in data analysis, customer complaint resolution, and excellent communication competencies.

Qualifications

• Bachelor’s Degree in a relevant field is essential for this role.
• Minimum of 5 years experience in the automotive industry or similar role is required.
• Proven skills in handling inline claims and customer complaints are necessary.
• Strong data analysis and reporting skills is an essential competency.
• Excellent decision-making and negotiation abilities are crucial for success.

Responsibilities

• Manage customer claims by verifying issues and coordinating with teams.
• Handle customer complaints with timely inspections and corrective actions.
• Monitor new product quality and submit reports to management.
• Investigate quality issues and ensure compliance with KPIs.

Skills

Data analysis

Customer complaint handling

Negotiation skills

Problem-solving

Teamwork

Education

Bachelor’s Degree in Engineering or Business Administration

Tools

Microsoft Office (Excel, Word, PowerPoint)

Job description

Our client is a global leader in automotive technology, driving innovation in mobility solutions like electrification, thermal systems, and smart electronics.

Job Summary:

Responsible for managing customer claims by verifying issues on-site, coordinating with plant teams for investigations and reports, and ensuring timely communication and resolution. This role also involves negotiating with customers and supporting quality-related activities to meet deadlines and maintain satisfaction.

Job Responsibilities:

Handle customer complaints and inline claims with timely inspections, corrective actions, and reporting.

Collaborate with OGC and internal teams to improve pass-through product quality and share performance data.

Respond to customer issues on the same day and monitor new product quality for the first three months.

Prepare and submit monthly quality reports to sales management.

Support internal and external audits and track customer feedback.

Investigate quality issues and propose effective countermeasures.

Ensure compliance with company-wide KPIs (training, overtime, suggestions, etc.).

Job Requirements

Bachelor’s Degree in Engineering, Business Administration, or a related field.

Minimum 5 years of experience in the automotive industry or a similar role.

Strong experience in handling inline claims and customer complaints.

Skilled in data analysis and reporting.

Proficient in Microsoft Office (Excel, Word, PowerPoint).

Excellent decision‑making, teamwork, and problem‑solving abilities.

Strong communication and negotiation skills.