Claim Advisor

Leading Fame Auto Sdn. Bhd.; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing automotive dealership in Ipoh is seeking a Claim Advisor to assist customers with vehicle insurance and warranty claims. The ideal candidate should be detail-oriented and possess good communication skills in English and Bahasa Malaysia. This role includes guiding customers through claim processes, liaising with insurance companies, and ensuring timely approvals. Join a supportive team that offers opportunities for growth and skill enhancement in the automotive insurance field.

Benefits

Opportunities for career development

Supportive team environment

Learning in automotive insurance and claims handling

Qualifications

• Minimum 1–2 years experience in insurance, claims, or automotive service preferred.
• Good communication skills in English and Bahasa Malaysia.
• Detail-oriented and organised, able to handle multiple claims simultaneously.
• Computer literate and able to manage documentation efficiently.

Responsibilities

• Assist customers with insurance and warranty claims.
• Guide customers through claim processes and documentation.
• Liaise with insurance companies and internal departments.
• Ensure timely claim approvals for customers.
• Update customers on claim status and resolve issues.
• Maintain accurate records of claims and correspondence.
• Provide excellent customer service.

Skills

Good communication skills in English

Detail-oriented

Customer-focused

Problem-solving skills

Tools

Computer literacy

Job description

Claim Advisor – Chery Ipoh

Location: Ipoh, Perak

Employment Type: Full-time

About Us

We are an authorised Chery dealership in Ipoh, dedicated to providing seamless aftersales service and customer satisfaction. We are looking for a Claim Advisor who is detail-oriented, customer-focused, and passionate about helping clients navigate vehicle insurance and warranty claims.

Key Responsibilities

• Assist customers with insurance and warranty claims related to vehicle repairs.
• Guide customers through claim processes and required documentation.
• Liaise with insurance companies, service team, and internal departments.
• Ensure timely claim approvals and smooth processing for customers.
• Update customers regularly on claim status and resolve any issues.
• Maintain accurate records of claims and correspondence.
• Provide excellent customer service to enhance satisfaction and loyalty.

Requirements

• Minimum 1–2 years experience in insurance, claims, or automotive service (preferred).
• Good communication skills in English and Bahasa Malaysia (Mandarin is a plus).
• Detail-oriented, organised, and able to handle multiple claims simultaneously.
• Customer-focused with problem-solving skills.
• Computer literate and able to manage documentation efficiently.
• Fresh graduates with interest in automotive insurance or aftersales service are welcome.

Why Join Us

• Work with a growing automotive brand (Chery).
• Learn and grow in automotive insurance and claims handling.
• Supportive and professional team environment.
• Opportunities for career development and skill enhancement.