Citibank N.A. Labuan - Operations Senior Manager/Entity Manager, Vice President

PowerToFly; Kuala Lumpur; On-site; MYR 150,000 - 180,000; Full time

Job summary

A global financial institution is seeking an Operations Senior Manager based in Kuala Lumpur, Malaysia. The role involves managing the Citibank N.A. Labuan Branch, overseeing operations, and ensuring compliance with regulations. Candidates must have over 10 years of banking experience, strong problem-solving skills, and the ability to lead teams effectively. This position offers an opportunity to make a significant impact within a dynamic global environment.

Benefits

Paid Parental Leave

Generous paid time-off packages

Professional development opportunities

Qualifications

• Over 10 years of banking experience, especially in operations and risk management.
• Strong ability to present to varied audiences and interact with stakeholders.
• Proven track record of leading teams through change and adversity.

Responsibilities

• Manage and govern operations at Citibank N.A. Labuan Branch.
• Interact with regulators and ensure compliance.
• Promote team engagement and development.

Skills

Negotiation and influencing skills

Building relationships

Problem-solving ability

Analytical skills

Education

Bachelor’s degree in business, finance, or operations management

Master’s degree preferred

Job description

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We’re currently looking for a high caliber professional to join our team as Citibank N.A. Labuan - Operations Senior Manager/Entity Manager, Vice President (Internal Job Title: Cash & Trade Proc Sr Manager - C13) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well–being to help plan for your future.

• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well‑being and help them plan for the future.
• We have a variety of programs that help employees balance their work and life, including generous paid time‑off packages.

Job Description Summary

• This is a critical role as Principal Officer/General Manager of Citibank N.A. Labuan Branch, under Corporate Banking.
• As the senior most position in the Branch, it has responsibility primarily around day‑to‑day administration, operational governance, risk & control and marketing.
• The role is stationed out of Kuala Lumpur with an expectation to manage the team remotely with frequent visits to the Labuan office.
• This is a strategic role with an objective of leveraging offshore banking facilities for business growth and expansion.

Job Description

• Responsible for managing a team at Citibank NA Labuan Branch working on‑site, with most processes outsourced and supported out of Centres of Excellence (COEs) for loans, trade, derivatives, cash management, fund transfer and other products. Monitor staff‑adequacy, proficiency and morale, training and benefits.
• Responsible for productivity and effectiveness of the Branch/Entity, ensuring it functions and is managed as per Labuan Financial Services Authority (LFSA) and Citigroup’s policies.
• Actively participate and update Management Committees on business, markets, risk and regulatory related issues.
• Ultimately responsible for governing risks, implementing and monitoring controls over regulatory change management, compliance, third‑party management, local regulatory reporting, Manager’s Control Assessment (MCA), records management and continuity of business (CoB).
• Ensure adequate control over every aspect of internal and customer transactions and documentation in order to avoid any risk or loss to the Bank. Ensure appropriate segregation of duties.
• Inform management of new regulatory developments affecting the offshore entity and recommend new requirements to further enhance smoother administration including personnel, systems, premises, products, etc.
• Interact with other Citigroup units on product booking in Labuan, particularly on documentation, approval, legal and reporting.
• Ensure all internal and external reporting are prepared and submitted before stipulated deadlines.
• Cater to internal and external audit requests.
• Liaise with regulators, external and internal auditors, external and internal customers, banks, LFSA, group offices and other regulatory bodies.
• Provide product/service – meeting with walk‑in customers, resolving customer inquiries and advising on offshore benefits. Screen and recommend potential customers before referring to specific unit in Berhad or other Citibank Branches for proper due diligence.
• Develop work – collaborate and work with the business to further develop and expand Labuan Business with new ideas and opportunities.
• Represent Citigroup on functions such as road shows, seminars, ALB, etc.
• Participate as a member of ALB (Association of Labuan Banks) and other joint working committees established by either Labuan International Business and Financial Centre (LIBFC) or LFSA.
• As the Legal Vehicle Officer, the responsibilities include management of corporate investment and protection of the subsidiary’s franchise and reputation; ensuring all relevant corporate governance, regulatory and legal standards are met and proper financial management is applied, with appropriate records maintained in accordance with retention periods under local and U.S. laws and tax regulations.

People Management

• Build a high‑performing team by leading and coaching direct reports to achieve business objectives.
• Ensure appropriate skills and experience are developed within the business to promote career development and growth.
• Develop leadership skills of direct reports through training and challenging on‑the‑job assignments.
• Promote a positive and committed team environment to underpin strong employee engagement.

Qualifications

• Over 10 years of banking experience, covering operations, project management, risk & controls.
• Ability to get things done – quickly and effectively.
• Strong ability to present to varied audiences: internal/external.
• Proven track record of making a difference.
• Successfully led through adversity.
• Demonstrably self‑aware.

Knowledge / Experience

• Proven ability to:
  • Build and lead successful teams, especially during periods of adversity / change.
  • Execute; think creatively to deliver significant change.
  • Understand new technical and regulatory requirements.
  • Proven negotiation and presentation skills.
  • Interact with senior management and key stakeholders.
  • Lead transformation / large projects.
  • Having significant knowledge of corporate banking products and being recognized as an expert within the industry would be a distinct advantage.

Skills

• Strong negotiation and influencing skills.
• Strong capability in building relationships – externally and at all levels of the organization.
• Superior problem‑solving ability.
• Strategic development and commercial focus.
• Analytical skills and experience in process improvement/re‑engineering.
• Inclination to understand technology setup of processing would be an added advantage.
• Bachelor’s degree, preferably with a master’s degree, major in business, finance, operations management.

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei

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