Chinese Restaurant Captain 中餐厅领班

XIANG LIVEHOUSE SDN. BHD.; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local dining establishment in George Town, Malaysia is seeking a professional to manage reservations and oversee service operations. Responsibilities include training staff, maintaining hygiene standards, coordinating with the kitchen, and ensuring guest satisfaction. The ideal candidate will prioritize smooth service and handle guest complaints effectively, creating a welcoming atmosphere that encourages loyalty.

Responsibilities

• Manage reservations and seating arrangements.
• Oversee waitstaff to ensure smooth service.
• Train and mentor team members in service standards.
• Handle guest complaints professionally and resolve issues promptly.
• Coordinate with kitchen staff to ensure timely food delivery.
• Maintain cleanliness and hygiene in the dining area.
• Ensure compliance with safety and sanitation standards.
• Assist in daily briefings and assign duties to staff.
• Monitor inventory of service equipment.

Job description

Manage reservations and seating arrangements.

Build rapport with guests to encourage loyalty and gather feedback.

Service Supervision

Oversee waitstaff to ensure smooth service.

Train and mentor team members in service standards.

Handle guest complaints professionally and resolve issues promptly.

Operational Duties

Coordinate with kitchen staff to ensure timely food delivery.

Maintain cleanliness and hygiene in the dining area.

Ensure compliance with safety and sanitation standards.

Administrative Tasks

Assist in daily briefings and assign duties to staff.

Monitor inventory of service equipment (cutlery, glassware, linens).

Report to the Restaurant Manager or Assistant F&B Manager.