(Chinese and English) Customer Success Specialist (Malaysia, remote)

SupportYourApp; Johor Bahru; Remote; MYR 168,000 - 254,000; Full time

Job summary

A global support service provider is seeking a Customer Success Specialist to provide top-notch support to clients via email, chat, and video calls. The ideal candidate must be fluent in both Mandarin and English and have experience in customer success roles. This position offers the flexibility of remote work and opportunities for personal development within a supportive team environment.

Benefits

Flexible schedule

Opportunity to work fully remotely

Paid intensive training

Good bonuses for referring friends

Qualifications

• 1-2 years of experience in customer success-related roles.
• Personal laptop or computer (at least 8Gb of RAM) and stable internet.
• Comfortable with various digital tools.

Responsibilities

• Provide support via emails, chats, and video calls.
• Onboard new customers and assist them.
• Develop digital marketing strategies.

Skills

Fluent Chinese (Mandarin)

English (C1/Advanced level)

Strong digital marketing knowledge

E-commerce experience

Comfortable using Zoom and Intercom

Tools

Hubspot

G-Suite

Job description

Overview

Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Success Specialist today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

What you will do

• Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
• Assist and onboard new customers
• Develop digital marketing strategies
• Provide weekly, bi-monthly, or monthly strategic guidance to customers
• Ensure smooth customer engagement through proactive outreach
• Offer best practices on product usage and marketing strategies
• Keep customers updated on product releases and new features
• Identify and escalate issues to the appropriate teams

What you need to succeed in this role

• Fluent Chinese (Mandarin) and English (C1/Advanced level, both)
• At least 1-2 years of experience in customer success-related roles
• Strong digital marketing knowledge
• Experience in e-commerce, SaaS, project management, or marketing
• Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a plus

• Cantonese proficiency
• Previous experience as an Account Manager

Benefits and Perks

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Disclaimer

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice.