CHIEF NURSING OFFICER, NURSING ADMINISTRATION

KPJ Healthcare; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A healthcare institution in Kuala Lumpur is seeking a Chief Nursing Officer to provide strategic leadership and oversee nursing operations. The ideal candidate will manage nursing teams, ensure high-quality patient care, and participate in policy implementation. A Bachelor's in Nursing is required, along with a minimum of 10 years in a nursing leadership role. The position emphasizes developing staff competencies and maintaining compliance with safety standards.

Qualifications

• Registered Nurse with valid Annual Practicing Certificate from the Nursing Board of Malaysia.
• Minimum 10 years’ experience as a nursing leader.
• Any post-basic in nursing recognised by the Nursing Board of Malaysia.

Responsibilities

• Manage and guide the nursing team for high standard care.
• Organize and coordinate to ensure smooth workflow.
• Conduct monthly meetings with the Nursing Management Team.

Skills

Leadership

Patient Care

Nursing Education

Quality Assurance

Education

Bachelor of Nursing

Master's degree in nursing (preferred)

Job description

CHIEF NURSING OFFICER, NURSING ADMINISTRATION

GENERAL DESCRIPTION

Provide strategic leadership and oversee all nursing operations within the healthcare facility to ensure the delivery of high-quality patient care while managing and developing the nursing staff.

JOB DESCRIPTIONS

ORGANIZATION AND MANAGEMENT

• Manage and guide, promote, and monitor the nursing team to ensure a high standard of care is delivered in a safe, effective, efficient, and caring manner.
• Organize, direct and coordinate with other services in the facility to ensure smooth workflow and facilitate the continuity of safe and quality patient care while achieving optimal client satisfaction.
• Perform daily unit/ward rounds to visit each patient, conduct random night rounds, monitor progress especially post‑operative and critical patients, and advise unit managers and staff on situational problems.
• Conduct monthly meetings with the Nursing Management Team to discuss issues or matters pertaining to the operations of the Nursing Services to improve service delivery and resolve any pertinent issues.
• Attend ward/unit meetings as an advisor to improve unit operations/services.
• Present data and analyses of incidents and clinical indicators at hospital clinical committee meetings to improve operations.
• Participate in Heads of Services meetings chaired by the CEO/GM/OM to achieve shared goals.
• Monitor the 24‑hour nursing report for significant incidents, follow up with patients, deploy staff to busy units, or render assistance when required.
• Submit monthly nursing service reports (statistics, performances, activities, improvements, and achievements) to the Group Chief Nursing Officer, CEO/GM.
• Report verbally any adverse event within 24 hours to KPJ Head Office, Group Chief Nursing Officer, and relevant parties for timely resolution.

HUMAN RESOURCE AND DEVELOPMENT

• Participate in recruitment, interviews, and selection of staff to ensure proper manpower allocation and staff competency.
• Review and monitor key orientation programmes for new staff to ensure they are familiar with policies, SOPs, and work requirements.
• Create and maintain a conducive working environment that encourages quality patient care and satisfaction.
• Provide and participate in continuous nursing education programmes, ensuring in‑service training and encouraging professional growth.
• Assess and appraise job performance of the Nursing Management Team for promotion and confirmation.
• Cooperate with the university and nursing lecturers to monitor student clinical training and renew practising certificates.
• Organize annual leave plans and duty rosters for the nursing management team to ensure optimum staff utilisation.
• Coach, guide, and motivate the team, monitor performance issues, and recommend appropriate disciplinary actions.

POLICIES AND PROCEDURES

• Review and initiate revision of hospital and nursing policies when necessary.
• Implement nursing policies and procedures, ensuring all staff comply with quality and safety systems.
• Initiate random or regular audits on adherence and compliance to policies and procedures.

FACILITIES AND EQUIPMENT

• Monitor all Unit Managers.
• Keep accurate records of equipment, medical supplies, and drugs.
• Ensure all biomedical equipment is calibrated and serviced according to contract.
• Follow up on maintenance schedules.
• Collaborate with end‑users to prepare proposals for biomedical equipment and supplies.
• Collaborate with suppliers/vendors to provide equipment training.

SAFETY AND QUALITY IMPROVEMENT ACTIVITIES

• Promote initiatives that contribute to continuous improvement of the nursing service, e.g., quality assurance, infection control, fire and safety.
• Advise and facilitate quality initiatives and improvement activities.
• Monitor staff adherence to policies and quality systems.
• Adopt and promote patient safety goals per International standards.
• Monitor incident reporting, investigation, root‑cause analysis, and corrective/preventive actions.
• Adhere to Occupational Safety and Health Act and Regulations.

JOB REQUIREMENTS

• Registered Nurse with valid Annual Practicing Certificate from the Nursing Board of Malaysia.
• Bachelor of Nursing.
• Any post‑basic in nursing recognised by the Nursing Board of Malaysia.
• Preferably hold a master’s degree or enrol in a master’s program within two years of promotion.
• Minimum 10 years’ experience as a nursing leader.