Change Management Team Lead

Alliance Bank Malaysia Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial institution in Kuala Lumpur seeks an experienced professional for quality assurance in the Systems Development Life Cycle. The role involves minimizing deployment errors, improving change management processes, and liaising with IT for solutions. Candidates must have at least 5 years of experience, strong IT skills, and expertise in ServiceNow. Knowledge of financial industry compliance is a plus.

Qualifications

• At least 5 years of experience in a similar or related role.
• Exposure to quality assurance methodology and processes.
• Hands-on experience with ServiceNow platform.

Responsibilities

• Identify improvement areas in SDLC to minimize system deployment errors.
• Review and improve change management processes for compliance.
• Liaise with IT for system resiliency and solutions.

Skills

Quality assurance methodology

Change management processes

IT skills

ServiceNow

Communication skills

Job description

Identify improvement areas in Systems Development Life Cycle (SDLC) to keep system deployment errors at a minimum with key focus on customer touchpoints which includes but not limited to activities like the review of UAT/SIT test cases for completeness.

Continuously review and improve change management processes to ensure alignment with internal policies and compliance with external regulations.

Liaise closely with IT to implement solutions in ensuring system resiliency.

Conduct focused technology reviews and assessments as requested by management.

Contribute to the development of strategy and plan for the governance and enforcement of technology quality assurance by adopting good practices based on COBIT and ITIL Framework to improve quality of change delivery to production environment.

Champion continuous improvement and innovation using ServiceNow capabilities across the organization, driving automation, process optimization, and enhanced user experience.

REQUIREMENT

At least 5 years of experience working in a similar or related role with exposure to quality assurance methodology and processes.

Knowledge in Systems Development Life Cycle, COBIT/ITIL Framework.

Possess strong IT skills with the ability to use logic and reasoning to identify the strengths and weaknesses of IT systems.

Understands the intricacies of business applications and its impact to customer service and experience.

Hands on experience with ServiceNow platform (implementation, configuration, and optimization).

Experience in managing people of various backgrounds and seniority.

Good communications skills, both written and verbal.

Knowledge of financial industry compliance, risk and regulatory requirements will be an advantage.

About Alliance Bank Malaysia Berhad: Alliance Bank Malaysia Berhad and its subsidiary, Alliance Islamic Bank Berhad, offers banking and financial solutions through its consumer, SME, corporate, commercial and Islamic banking. The Bank provides easy access to its broad base of customers throughout the country via multi-pronged delivery channels that include retail branches, Privilege Banking Centres, Business Centres, Investment Bank branches, and mobile and Internet banking.