Change Management Lead (ITSM)

CIMB Bank Berhad; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a Process Owner for IT Change Management. This role involves leading a team responsible for managing IT changes efficiently, assessing risks, and aligning tools with operational needs. Applicants must possess a Bachelor's Degree in Computer Science and have at least 10 years of IT experience, with strong leadership and communication skills. ITIL certification is advantageous, and familiarity with risk management is preferred.

Qualifications

• Degree holder with at least 10 years of IT experience.
• ITIL V3 Foundation Certification or similar.
• Experience managing a team is crucial.

Responsibilities

• Lead the IT Change Management team effectively.
• Define and implement best practices.
• Coordinate across teams and assess proposed changes.

Skills

Risk management

Project management

Change management

Technical communication

Team leadership

Education

Bachelor's Degree in Computer Science/Information Technology

Tools

ServiceNow

SQL

GIT

Job description

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The Process Owner of IT Change Management and Leader of a team of Change Managers and Change Analyst.

Lead the IT Change Management team and drive the IT Change Management process for efficient and promptly handle of all IT related changes in order to minimize the side effect of change.

Job Responsibilities:

The range of activities and tasks to be undertaken include:

Coordinate across multiple teams to ensure process alignment, tooling requirements definition and governance practices are established

Define and implement best practices and/or communication between teams

Effectively implement and execute the Change Management process tasks in adherence with Group and Regulatory Policy

Assess each proposed change to balance business risk with business value, report risks and/or issues as necessary

Review, Approve or Reject changes and post implementation report

Manage and/or coordinate escalation activities and provides regular update to the bank leadership team as when required

Chair meeting as required (eg. Change Advisory Board, Post Implementation Review Forum, etc.)

Participate the Change and Delivery OSC meeting and Collaboration Reflection forum.

Provision of required change management summary and reports

Participate in major outage war room and major deployment.

Drive continuous improvement and Identify areas of improvement initiatives to support the day-to-day operations of the organization

Drive the tools initiative to support the change and release management areas.

Must be able to work after office hours (weekend / public holidays) when required, or with short notice

Able to work in other CIMB premise when required

Job Specification :

Bachelor's Degree or Professional Qualification in Computer Science/ Information Technology in which.

Certificate or Diploma holder with minimum 12 years and above IT experience.

Degree holder with minimum 10 years and above IT experiences.

Professional Qualification and/or Regulatory Licensing requirements:

ITIL V3 Foundation Certification, ITIL V3 Intermediate / Practioner or ITIL 4 Certification or other certification – LEAN, Data Analytics, Risk Management, Microsoft, Cisco, etc. will be a Plus

10 or more years of experience as a Change Manager or Change Analyst in an Enterprise IT environment

Have experience managing a team

Familiar with risk management, project management, SDLC or AGILE processes will be a plus.

Working knowledge with ITIL v3 frameworks or in areas of Incident/Problem/Change Management, TQM or ISO 9000:2000, 14001 and 20000 (certification not required but will be a plus).

Work experience in Enterprise IT and audit related activity.

Good track record in working career.

Technical/Functional skills

Familiar with IT platform – IBM Mainframe, IBM AS400, Unix, Linux or Wintel environment.

Sound knowledge in IT standards - networks, storage, security, programming, database, performance monitoring tool, etc.

Experience in ITSM application (e.g Clientele ITSM, ServiceNow, BMC.), reporting (e.g. SQL, Cyrstal Report)

Experience in source code management tools (e.g. MS VSS, Rocket Aldon, DevOps, SVN, GIT, GITLAB, Jenkins, etc.) will be a plus.

Advance experience with MS Office (e.g. Word, Excel, PowerPoint, etc.) will be a plus.

Non Technical skills (Soft Competencies [Core/Leadership])

Proficient in verbal and written communication in English.

Proven communication skills with multiple levels of an organization, including interaction with senior level business partners within the company.

Strong influencing and relationship management skills.

Excellent ability to manage multiple high priority efforts / competing priorities and flexibility to adjust to changing requirements, schedules and priorities.

Highly result oriented and team worker.

High desire to learn or provide guidance to others.

Good time management in managing urgent vs important

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